Kobas is able to host your job adverts and take applications after initial screening questions are passed. You can offer and monitor the interview and trial process and offer jobs from this system.
Last updated 08 May 2024
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Initial set up
You will first need our engineers to set up your Customer Interaction Centre.
Administration > Kobas System Preferences > "Staff Pre Recruitment"
This section of our preferences page will allow you to set images and text for this part of your portal, along with options for the recruitment process flow.
Once this is complete, please see here for further information on posting job adverts and receiving and processing applications.
If you have a portal set up, you will find the web address by going to Teams > Applicant Tracking.
Customising your portal
The recruitment portal is customisable in the following ways:
- Our engineers set colour schemes, fonts and logos (green boxes) at the initial set-up as per your request.
- The introduction to the page (red boxes) is set in your Kobas System Preferences.
- The job vacancies and applications (blue box) can be managed in Kobas Cloud by anyone with the appropriate permission levels. Follow the next steps to create new job adverts.
Creating job adverts
On Teams > Recruitment Vacancies, you'll be taken to a page that lists all current adverts, which you can edit or delete. You can also create New Vacancy. When you create a new or edit a current vacancy, you change the following elements:
- Venue
- Title
- Description
- Pay rate
- Advert start and end dates (or make open-ended)
- Upload a document Job Specification
- Mark the job as hidden or not
On Teams > Recruitment Questions, you'll be taken to a list of questions every applicant will ask. You can edit or delete current questions and create New Questions. Whether creating or editing, you can change the following elements:
- Name
- Type (Droplist, options, paragraph, range, text, Yes/no). Where drop list or options are chosen, you can add these in. Where range is chosen you can specify the range. Where drop lists, options, range, or yes/no are selected, you can make this a "kill" question whereby the wrong answer ends the application process.
Further settings
There are several settings in Administration > Kobas System Preferences that relate to the recruitment portal, particularly around styling and automated email notifications. Please check these are set as you'd like them to be before using the recruitment portal.
New applicants
Please read this article for more information on the applicant, interview, and onboarding process.
When applications are completed, you can receive email notifications (set in the System Preferences). Applications will then sit in the Teams > Applicant Tracking screen. You can also manually add in applicants if they haven't used the online recruitment portal.
If you click More Details on the applicant you will be taken to essentially their profile, which mirrors the staff profile layout. The application process will be on the right-hand side, and the buttons at the top will allow you to progress the applicant through these steps.
You can Rejected Applicant or Job Offered at the end of the process. You can then mark Job Offer as Accepted or Declined.
Warning: Good Account Hygiene is essential when dealing with aspects of Kobas that can create a lot of outdated data. Please take a look at this guide to keep your system healthy!