Find the right help for the issue that you are experiencing with your printers.
Last updated 23 Aug 2023
Introduction
We use two types of printers with the Kobas system:
- Thermal: These are the majority of printers we need. These use heat to print the receipt and don't require ink to be replaced. These cannot be used near heat sources, so we don't recommend these are used in Kitchens. We used to supply Aures ODP333 units, and currently, we supply Oxhoo TP85s.
- Impact: These printers do use ink and make contact to print on the paper. They can be used near heat sources, so we recommend their use for kitchens. They are reliable. We supply Star SP747 printers.
Note: We do re-use your existing equipment where this is compatible and we can do this. However, this is on a best endeavours basis, and the support we can provide to devices we do not supply is limited.
| Managing settings for printers in your account | Sometimes printers don't appear to be working correctly, because they need to have their settings changed. |
| Impact Printer troubleshooting |
This guide will walk through common troubleshooting steps for your kitchen printers. |
| Configuring a reset Aures ODP333 | Aures ODP333 units can become reset, and require re-configuring when that has happened. |
| Troubleshooting your thermal printers | This guide will walk through common troubleshooting steps for your receipt printers. |
Help to identify which printer you have
Aures ODP333 (Thermal)
Oxhoo TP85 (Thermal)
Star SP747 (Impact)
