Here we explain how to access the Kobas Support client ticket portal, how to use it and the benefits to your organisation.
Last Updated 07 Oct 2024
Jump to:
- Introduction
- Who has access
- How to gain access
- Finding your way around the portal
- What tickets are shown
- Your company knowledge base
- 🤖Ko-Bot - The fastest way to contact Kobas
Introduction
Our ticket platform is available to Kobas main contacts within your organisation, allowing you to easily raise and manage support tickets for any queries or issues. You can submit tickets, track their progress, and communicate with our support team all in one place. Also, you can view selected tickets raised across your organisation, providing a comprehensive overview of key support activities. Let's go ahead and guide you through using this portal to ensure the best possible support experience for you and your team.
You can access the Kobas Support Ticket Portal here.
Who has access
We have given users of the Ticket Portal access to view all of the tickets created by your organisation. Therefore, to ensure confidentiality, we are only giving access to the portal to users who are defined as the "Main Contacts" between Kobas and your company.
Top Tip: If you believe that you should have access, please speak with your current account Administrator or Main Contact. They will need to request your access on your behalf by emailing the Kobas Support Help Desk.
How to gain access
Once your email is defined within our systems as a Main Contact, you may receive an email asking you to sign up. You can either follow the link in this email, or head over to https://help.kobas.co.uk/tickets and sign up, using the email that you use with Kobas.
Finding your way around the portal
Once logged in, this is what your portal will look like:
- Quick links at the top for Kobas Updates, help and support.
- Tickets can be filtered by various settings
- Click the ticket to see the communication and to reply.
- Use the chatbot button at the bottom to contact Kobas, and submit new tickets.
What tickets are shown
We will show most tickets being dealt with by the Support team. This does mean that tickets being dealt with by the Accounts, Sales or Data Privacy teams will not be shown. We will hide some sensitive tickets such as those relating to pay, or those forwarded to other teams or departments to deal with.
Top Tip: If you are dealing with a ticket that you do not wish to be shown in the portal, you can make that request during your conversation with our Support Help Desk.
Your company knowledge base
By allowing Main Contacts to view all tickets created by your organisation, you are effectively building up a knowledge base that relates specifically to your organisation. You can search the tickets and refer back to any answers given at any point in the future.
🤖Ko-Bot - the fastest way to contact Kobas!
Introducing the newest addition to the Kobas team, Ko-Bot! 👋
When you need to contact Kobas, the Ko-Bot will ask you a handful of questions, and take only a few minutes to complete. These questions are all aimed at getting your message to a Kobas human as quickly as possible, with all of the required information for that human to complete your request!
