There are several settings changes that can be made to ensure that Kobas fits into your business and supports your operation. This guide explains some of these settings.
Last Updated 13 Dec 2022
Introduction
As part of your initial account configuration, it is essential that you go through these settings. They can be found in cloud Administration > Kobas System Preferences. It's also our recommendation that you periodically check these settings, and ensure they still work for you.
For new clients, we have marked some settings with 🔴 to indicate that these require reviewing before you go live with your system, as they are essential.
We have produced some guidance on formatting Email content, and adding multiple email addresses in these settings. There are several settings that allow clients to ensure the system sends automatic emails.
Warning: Due to regulatory and legal compliance, there may be a few occasions where your supplier doesn't receive the email and within Kobas still shows as "Pending". Read here to find out more and how this can be resolved.
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Admin
|
Action |
Data Type |
What this setting does |
|
New Supplier Added |
Email Addresses |
Kobas will send an email to one or more set email addresses (across the company, not venue specific) when a new supplier is added to Kobas. |
Auto Responders
These are settings relating to Kobas sending automatic emails in out in response to a specific action or event.
|
Action |
Data Type |
What this setting does |
|
Already on Mailing List |
Email Addresses |
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Email Text |
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Email Subject |
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Customer Completes Survey
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Email Text |
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Email Subject |
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Customer Joins Mailing List
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Email Text |
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Email Subject |
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Friends Complete Sign Up
|
Email Text |
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Email Subject |
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New Customer Signup
|
Email Text |
This setting will dictate sending emails to newly signed up loyalty customers. |
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True or False |
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Email Subject |
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New Feedback Received (Customer)
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Email Text |
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Email Subject |
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Send To A Friend |
Email Addresses |
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Email Text |
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Email Subject |
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Staff Change Details |
Email Addresses |
Where any details in the Staff Profile are changed, an email is sent to a specified email address(es). |
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Staff New Job Offered |
Email Addresses |
Where a "New Applicant" has completed a Trial Shift in the application process and it is marked as "OFFERED", an email is sent to a specified email address(es). |
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Staff New Starter Process Completed |
Email Addresses |
When all New Starter Tasks are completed or skipped for a "New Starter", an email is sent to a specified email address(es). |
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Staff New Starter Task Finance Data Complete |
Email Addresses |
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Staff NI Number Changed |
Email Addresses |
Where a staff member's NI number is changed, an email is sent to a specified email address(es). |
|
Staff Offer Accepted |
Email Addresses |
Where a "New Starter" is marked as "Accepting Job Offer", an email is sent to a specified email address(es). |
|
Staff Pay Rate changed |
Email Addresses |
Where a staff member's pay rate is changed, an email is sent to a specified email address(es). This will also go to the Venue Manager. |
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Staff Reinstate Process Complete |
Email Addresses |
Where a former staff member is reinstated, an email is sent to a specified email address(es). This will also go to the Venue Manager. |
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Staff Username Change Complete |
Email Addresses |
Where a staff member's username is changed, an email is sent to a specified email address(es). |
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Staff Venue Changed |
Email Addresses |
Where a staff member's home venue is changed, an email is sent to a specified email address(es). |
Closing Tasks Alerts
|
Action |
Data Type |
What this setting does |
|
Closing Tasks Information Email |
Email Addresses |
This sends a snapshot email of the closing tasks for every venue to these email addresses. See here for an example. |
|
Send Closing Tasks Summary To Area Managers? |
True or False |
Send the above snapshot to the person named as Area Manager on the Administration > Venue Territories menu page. The email address used is the email address in that staff member's staff profile. |
|
Send Closing Tasks Summary To Managers? 🔴 |
True or False |
Send the above snapshot to the person named as Venue Manager in the Administration > Venues > Venue Details menu page. The email address used is the email address in that staff member's staff profile. |
Daily Tasks > Safe Log Errors
|
Action |
Data Type |
What this setting does |
|
Safe Log Saved (Area Manager) |
True or False |
When a Safe Log is saved with a variance, send a notification to the Area Manager in the Administration > Venue Territories menu page. The email address used is the email address in that staff member's staff profile. |
|
Safe Log Saved (Company) |
Email Addresses |
As above, but send copies for every venue to the specified email address(es) for the whole company. |
|
Safe Log Saved (Venue Manager) 🔴 |
True or False |
As above, but to the person named as Venue Manager in the Administration > Venues > Venue Details menu page. The email address used is the email address in that staff member's staff profile. |
Deliveries
|
Action |
Data Type |
What this setting does |
|
Address to receive all delivery note notification emails 🔴 |
Email Addresses |
Receive copies of all delivery notes recorded across the company. |
|
Delivery note variance notification email threshold. |
Number |
At what point should a variance between order and delivery received to trigger a variance email. |
|
Send delivery note variance notification emails to the venue manager? |
True or False |
When the above variance threshold trigger is met, when True is chosen, the person named as Venue Manager in the Administration > Venues > Venue Details menu page receives a notification. The email address used is the email address in that staff member's staff profile. |
Email Reports
|
Action |
Data Type |
What this setting does |
|
Send weekly email business summary report? |
True or False |
An individual email is sent per venue when True is selected to the email below after the Sunday trade closes. This is an example of the report. |
|
Weekly business summary report recipients |
Email Addresses |
The above report is sent company-wide to these email addresses (es). |
Events
|
Action |
Data Type |
What this setting does |
|
Event Ticket Sold |
Email Addresses |
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Exports
|
Action |
Data Type |
What this setting does |
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Export Sales Data Daily to S4 Labour |
True or False |
When ticked as true, this tells the export from Kobas with sales information to send via FTP to S4 Labour. |
|
S4 Labour Sales Export Directory Name |
Text |
This is the directory name supplied to you by S4 Labour. |
Feedback
|
Action |
Data Type |
What this setting does |
|
New Feedback Received (Company) |
Email Addresses |
|
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Send Feedback To |
Email Addresses |
Framework
|
Action |
Data Type |
What this setting does |
|
Callback Request Email |
Text |
|
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Company Email Address 🔴 |
Email From Address |
The email address where automated Kobas emails will be sent from. |
|
Company Name 🔴 |
Email From Name |
Default 'from' name for Kobas automated emails. |
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Company Name SMS |
SMS Sender Name |
|
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Company Registered Address 🔴 |
Text |
The company registered address. |
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Corporate List ID |
Number |
|
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Default From Email Address 🔴 |
Text |
The email address where automated Kobas emails will be sent from. |
|
Email Style - Colour Link |
Paragraph |
These settings relate to a bespoke piece of work |
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Email Style - Extra Options |
Paragraph |
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Email Style - Italic Text |
Paragraph |
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Email Style - Large Text |
Paragraph |
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Email Style - Link |
Paragraph |
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Email Style - Main Text |
Paragraph |
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Email Style - Minor Text |
Paragraph |
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Email Style - Table Body |
Paragraph |
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Email Style - Table Head |
Paragraph |
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Events Page Background Colour |
Colour |
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Events Page Banner |
Image |
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Favicon |
Image |
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Go Cardless App Identifier |
Text |
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Go Cardless App Secret |
Text |
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Go Cardless Merchant Access Token |
Text |
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Go Cardless Merchant ID |
Text |
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Google Analytics Code |
Text |
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Main Phone Number |
Text |
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Main Website |
Text |
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Online Payment Provider |
Text |
|
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Show tips on hours export 🔴 |
True or False |
If true is ticked then the tips will be added to the hours worked exports. |
|
Staff Exit Process Complete |
Email Addresses |
Notifications when all Staff Exit Processes are completed in a staff profile (ie. notification of a leaver). |
|
Ticket sales Terms & Conditions |
Text |
|
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Tronc_Percentage 🔴 |
Number |
This is the percentage amount of Tronc which is retained to cover card fees and processing costs. |
Holidays
|
Action |
Data Type |
What this setting does |
|
Are times rounded to the nearest multiple or just down 🔴 |
Hours Rounding Type |
Choose whether hours worked are rounded down, or to the nearest multiple (multiple defined in the last setting) for holidays. |
|
Email address to receive senior staff holiday requests. 🔴 |
Email Addresses |
This email address(es) will receive all holiday requests for 'senior staff' (as defined below). |
|
Email addresses to receive all holiday requests. 🔴 |
Email Addresses |
This email address(es) will receive all holiday requests for all staff across the company. |
|
Holiday Guidelines 🔴 |
Display Text |
|
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Lowest user-level considered senior staff: 🔴 |
ID |
This relates to the "Senoirty Level" given in Administration > Staff User Permission Levels. Staff on this level and above will be considered 'senior staff'. |
|
Send Holiday Requested to the Venue Manager 🔴 |
True or False |
Where true is selected, the Venue Manager (as defined in Administration > Venues > Venue Details) will receive an email notification (to the email address in their staff profile) where any time off is requested in their venue. |
|
To how many minutes are times rounded 🔴 |
Hours Rounding Mins |
These are the pay intervals (in minutes) that is relevant to rounding. For example, your company may round pay to the nearest 15 minutes for Holidays. |
Hours Worked
|
Action |
Data Type |
What this setting does |
|
Are times rounded to the nearest multiple or just down 🔴 |
Hours Rounding Type |
Choose whether hours worked are rounded down, or to the nearest multiple (mutliple defined in last setting). |
|
To how many minutes are times rounded 🔴 |
Hours Rounding Mins |
This is the pay intervals (in minutes) that is relevant to rounding. For example, your company may round pay to the nearest 15 minutes. |
Ingredient
|
Action |
Data Type |
What this setting does |
|
Price Change During Delivery |
Email Addresses |
This email address(es) will recieve a notification if an ingredient price is amended during a delivery, company-wide. |
Loyalty > Global
|
Action |
Data Type |
What this setting does |
|
Email Logo 🔴 |
Url |
This is the logo that will be used at the top of loyalty emails. |
|
Loyalty accrues points 🔴 |
True or False |
If ticked true, my customers will gain loyalty points when they make payments. |
|
Loyalty contact address 🔴 |
|
Email address customers should use to make enquiries regarding points and the loyalty scheme within your organisation. Please note that Kobas doesn't usually deal directly with your customers. We can however provide you with a quote for this service. |
|
Loyalty has physical cards 🔴 |
True or False |
My customers should gain loyalty points when they make payments. |
|
Membership QR codes exposed to customers 🔴 |
True or False |
Exposes Kobas generated QR codes to customers in emails and the loyalty portal. Required to give customers the option of not using physical cards. |
|
Permit voucher redemption without customer profile 🔴 |
True or False |
Allow your customers to redeem vouchers without first completing their profile on your loyalty site. |
|
Scheme Terms and Conditions 🔴 |
Url |
This is the URL to the Terms & Conditions (usually best hosted on your website) that apply to your loyalty scheme. |
Loyalty Customer
|
Action |
Data Type |
What this setting does |
|
Customer Vouchers Resend |
Email Text |
|
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Customer Vouchers Resend |
Email Subject |
Operations
|
Action |
Data Type |
What this setting does |
|
Include product usage in ingredient transfer predictions? 🔴 |
True or False |
Kobas Predictive Ordering uses ingredient usage over the past 13 weeks to determine how much of an ingredient is needed. If you are using a Central Kitchen where Stock Products are shipped to venues, then you may wish to exclude Stock Product Usage from Ingredient Usage calculations, as the base ingredients are used separately in store. As an example, you may wish to exclude the usage of "Tomato Sauce" from your predictions for the "Tomato" ingredient, as the raw tomato is used only in salads, in-store. |
|
Invert Stock Usage Variance Figures |
True or False |
By default, Kobas logs stock usage variance, where "Actual Usage" exceeds "Theory Usage" as a positive figure. Enabling this setting will invert these figures on the Stock Usage Comparison report. |
|
Notify these people by email of transfer received discrepancies. 🔴 |
|
A notification will be sent to this email address(es) for any discrepancies company-wide between transfer dispatch and received. |
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Number of days to make changes to a Cash Log 🔴 |
Number |
Here you can specify the number of days for a cash log to remain editable. Enter 0 if you do not want to impose a restriction. Note that in Administration > Staff User Permission Levels, you can define user groups who can edit the Cash Log after this time. |
|
Number of days to make changes to a Stock Check 🔴 |
Number |
Here you can specify the number of days for a stock check to remain editable. Enter 0 if you do not want to impose a restriction. Note that in Administration > Staff User Permission Levels, you can define user groups who can edit the Stock Check after this time. |
|
Number of days to make changes to a Stock Delivery 🔴 |
Number |
Here you can specify the number of days for a stock delivery to remain editable. Enter 0 if you do not want to impose a restriction. Note that in Administration > Staff User Permission Levels, you can define user groups who can edit the Stock Delivery after this time. |
|
Send Transfer Requests to Area Managers? |
True or False |
Tick true will send the relevant Area Manager email notifications of transfer requests between venues. |
Reports
|
Action |
Data Type |
What this setting does |
|
Beginning of the Financial Year 🔴 |
List |
This setting dictates from which date the financial year starts in the Operational Profitability Report. The date must be in a YYYY-MM-DD format. |
|
Generic Hours Export 🔴 |
True or False |
If ticked 'true', Displays a generic hours export option on the Hours Export report. |
|
Labour Reports Require Specific Permissions? 🔴 |
True or False |
If set to TRUE then certain labour reports will require extra permissions that allow users to see staff pay details. If set to FALSE, then only the report permission will be required for access. |
|
Operation Profitability Report period phrasing 🔴 |
Time label |
This setting allows you to set your preferred phrasing when viewing the reporting periods in the Operational Profitability Report. For example: |
|
Type of Reporting Period🔴 |
Time frame |
This setting allows you to select the date format you would like to see the data in the Operations Profitability Report. |
Reservations
|
Action |
Data Type |
What this setting does |
|
Suppress Emails |
True or False |
Tick 'true' to not send (suppress) reservation emails. |
Service Times
| Action | Data Type | What this setting does |
| Service Time 1 Name | Text | These settings allow you to name up to six Service Times globally in your account. Times for these can be set in your Venue Manager, and are used in various Revenue Analysis reporting. |
| Service Time 2 Name | Text | |
| Service Time 3 Name | Text | |
| Service Time 4 Name | Text | |
| Service Time 5 Name | Text | |
| Service Time 6 Name | Text |
Staff
|
Action |
Data Type |
What this setting does |
|
Application Process - Require First Interview? |
True or False |
If 'false' is unchecked, will allow bypass of the First Interview in the application process. |
|
Application Process - Require Telephone Interview? |
True or False |
If 'false' is unchecked, will allow bypass of the Telephone Interview in the application process. |
|
Application Process - Require Trial Shift? |
True or False |
If 'false' is unchecked, will allow bypass of the Trial Shift in the application process. |
|
Disciplinary Procedure Document ID |
ID |
|
| Maximum Negative Days for Irregular Hours Holiday |
Number |
This relates to how Holiday is approved for Irregular Hours Workers. Please read more information here. |
|
New Staff Saved |
Email Addresses |
Notification is sent to this email address(es) when a new staff member is saved. |
|
New Starter Task - Pay & Bank Details - Default Tax Code |
Text |
When completing the Pay & Bank Details new starter task, this is the default tax code that will be pre-populated. |
|
Pay Details Visibility |
True or False |
If set to TRUE then staff will only be able to view pay details of other staff if they are below their seniority level. |
|
Tips & Service Charge Managed Externally |
True or Fales |
This relates to how Holiday Pay is calculated for Irregular Hours Workers. Please read more information here. |
|
Trial Shift Candidate Email |
Email Text |
Details relating to the email sent to applicants to confirm their place on a Trial Shift. |
|
Trial Shift Confirmation Reply To Address |
Email From Address |
|
|
Trial Shift Confirmation Reply To Name |
Email From Name |
Staff Pre-Recruitment
|
Action |
Data Type |
What this setting does |
|
Application Complete |
Paragraph |
Paragraph to display on the web portal once an applicant has finished their application. |
|
Front Right Image |
Image From File |
Link to URL with your logo or image for the front right of your recruitment portal landing page. |
|
Heading HTML |
Paragraph |
HTML code to provide the heading banner design for your jobs portal. |
|
Kill Question Failure Text |
Paragraph |
Paragraph to display on the web portal for an application failure when an applicant asks a "Kill Question" incorrectly. |
|
No Jobs Found |
Paragraph |
Paragraph to display on the web portal when the filter/search returns no jobs. |
|
Pre Recruitment Heading |
Text |
Heading at the top of your jobs portal before the list of vacancies. |
|
Pre Recruitment new application notification email |
Email Addresses |
These email address(es) will receive an email when a new application is submitted from the pre-recruitment website. |
|
Pre Recruitment Opening Text |
Paragraph |
The opening paragraph at the top of your jobs portal before the list of vacancies. |
|
Pre Recruitment Questions Text |
Paragraph |
Paragraph to introduce the pre-recruitment questions. |
|
Pre Recruitment Show Application Form Upload |
True or False |
Do you want the applicant to upload an application form or not? |
|
Pre Recruitment Successful |
Paragraph |
Paragraph to advise the applicant has passed the pre-recruitment questions and can now submit an application. |
|
Require Application Form |
True or false |
Do you require an application form or is it optional? |
|
Require CV |
True or false |
Do you require a CV or is it optional? |
Stock Checks
|
Action |
Data Type |
What this setting does |
|
Show used and holding columns during new stock check 🔴 |
True or false |
Selecting false will hide the "holding" and "used" columns during stock checks, making it harder for the stock taker to 'guess' or enter what 'should' be there. |
Voucher
|
Action |
Data Type |
What this setting does |
|
Voucher When 3 Customer Friends Sign Up |
Voucher ID |
|
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Voucher When Customer Completes Survey |
Voucher ID |
|
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Vouhcer When Customer Join Mailing List |
Voucher ID |
|
Formatting your settings
Multiple Email addresses
Make sure that each email address is separated by a semicolon (;) and then has no spaces, such as this:
- email1@kobas.co.uk;email2@kobas.co.uk
Email content
Emails can be written in either "Plain Text" or in "HTML Code". If you use HTML code, this will allow you to fully customise the appearance of the email. You can copy and paste HTML code provided by your website designer into this box, or you can contact us using support@kobas.co.uk for a quote on writing HTML code for your emails.
The Plain Text option means that, with no specific technical knowledge, you can write the email to be sent.
Firstly, you can ensure your logo is used on the emails by completing the "email logo" setting.
You can then type out the content of your email.
To add personalisation, you can use "placeholders". Firstly, click on Edit Placeholders and if you wish to use any, in any given setting, tick the checkbox next to the placeholder name. Then when you are in the email content, press the plus (+) to insert the placeholder where you want it. In this screen each placeholder also has a blue 'info bubble' which explains more.
For example:
Hi %%Customer_First_Name%%,
Would display on an email to Tim Smith as:
Hi Tim,
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