--- title: Kobas Reservations and Deposits description: Kobas allows you to record future reservations, and to take and manage pre-payments. --- [Skip to content](https://help.kobas.co.uk/reservations#main-content) English Show submenu for translations [More support](https://help.kobas.co.uk/kb-tickets/new?hsLang=en) [![kobas-logo-inverted-1200px-w-72ppi](https://help.kobas.co.uk/hs-fs/hubfs/kobas-logo-inverted-1200px-w-72ppi.png?width=140&height=34&name=kobas-logo-inverted-1200px-w-72ppi.png)](https://help.kobas.co.uk/?hsLang=en) - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) Open main navigation Close main navigation - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) - English Show submenu for translations - [More support](https://help.kobas.co.uk/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Reservations](https://help.kobas.co.uk/customers?hsLang=en#reservations) April 28, 2026 # Kobas Reservations and Deposits ## Kobas allows you to record future reservations, and to take and manage pre-payments.   ***Who can use this feature:** ![:first\_place\_medal:](https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f947@2x.png)Included in all Accounts * *![:closed\_lock\_with\_key:](https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f510@2x.png)Users with access to **Your Customers** & **Reservations** Settings.* Jump to: - [Introduction](https://help.kobas.co.uk/reservations#intro) - [How it works](https://help.kobas.co.uk/reservations#how) - [Handouts](https://help.kobas.co.uk/reservations#handout) --- ### Introduction Kobas allows you to record future reservations, along with notes and processing deposits, you can then redeem these deposits against tabs on your tills. Our reservation system uses the [Customer database](https://help.kobas.co.uk/know-your-customers?hsLang=en) within your account, ensuring you have one centralised client database. Furthermore, client spend and [loyalty point accrual](https://help.kobas.co.uk/loyalty?hsLang=en) is in one place. Staff will require the [appropriate permissions](https://help.kobas.co.uk/permission-levels?hsLang=en) to view and manage reservations for their own or all venues. There are various settings within [**Administration \> Kobas System Preferences**](https://help.kobas.co.uk/system-preferences?hsLang=en#reservations) that you will need to consider when using the reservations system. **Note:** Please note that a customer cannot delete their profile or details where it is still required to process a future reservation. --- ### How it works #### 1. Creating the reservation and taking deposit Reservations can be created on your tills, or in the cloud. Both platforms will require you to search the customer database first to reduce duplicate customer records. Once the customer record is open, you can add the details of the reservation, add notes and take deposits.  If you are not taking a deposit at this time, you can create/find the customer and reservation in either way. However, when taking a deposit it is worth considering which platform to use. If you use your tills, it is expected that you will be adding the deposit into your cashing up for that session in that venue. This is useful for Cash, Card (in person or over the phone) or Cheque. If the deposit is paid for using Bank Transfer or Online Payment, this should be done in Cloud so that your venue's cashing up isn't effected. > [**Instructions to create reservation and take deposits on your tills (EPoS).**](https://help.kobas.co.uk/epos-reservations?hsLang=en) > > **[Instructions to create reservation and take deposits in cloud.](https://help.kobas.co.uk/cloud-reservations?hsLang=en)** Additionally, customers can enquire about bookings if you have [reservations on the customer app](https://help.kobas.co.uk/reservations-customer-app?hsLang=en) active, this will create a reservation as pending until the reservation is confirmed or rejected.  #### 2. Redeeming the deposit On the day of the reservation you can open the reservation on your tills, and apply this to a tab to use the deposit. Any deposits left unused will be added in to your cash logs. > [**Instructions on how to redeem the deposit on your tills (EPoS).**](https://help.kobas.co.uk/redeem-reservation?hsLang=en) **Note:** You can pay a bill off using an ad-hoc [Redeem Deposit](https://help.kobas.co.uk/other-ways-to-pay?hsLang=en) button that is not linked to a reservation deposit. This option offers less accountability and trackability and could lead to more complications in your financial processes.  ### Handouts In order to help your staff we have put together two quick reference handouts which you can print and make available to your operational staff. > [**Overall Kobas reservation system**](https://help.kobas.co.uk/hubfs/Reservations%20Handout.pdf?hsLang=en) - useful for staff administering reservations > > [**Creating reservation and taking deposit on EPoS**](https://help.kobas.co.uk/hubfs/EPoS%20Reservation%20deposits.pdf?hsLang=en) - useful for front of house staff taking deposits - [Updates and Help](https://help.kobas.co.uk/updates-and-help?hsLang=en#main-content) - [Hospitality tips and advice](https://help.kobas.co.uk/updates-and-help?hsLang=en#hospitality-tips-and-advice) - [Updates](https://help.kobas.co.uk/updates-and-help?hsLang=en#updates) - [Troubleshooting](https://help.kobas.co.uk/updates-and-help?hsLang=en#troubleshooting) - [Professional Services](https://help.kobas.co.uk/professional-services?hsLang=en#main-content) - 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