--- title: Reservations and deposits on the day description: This article covers reservations and the redeeming deposits on the day of the reservation within EPoS. --- [Skip to content](https://help.kobas.co.uk/reservation-redeem#main-content) English Show submenu for translations [More support](https://help.kobas.co.uk/kb-tickets/new?hsLang=en) [![kobas-logo-inverted-1200px-w-72ppi](https://help.kobas.co.uk/hs-fs/hubfs/kobas-logo-inverted-1200px-w-72ppi.png?width=140&height=34&name=kobas-logo-inverted-1200px-w-72ppi.png)](https://help.kobas.co.uk/?hsLang=en) - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) Open main navigation Close main navigation - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) - English Show submenu for translations - [More support](https://help.kobas.co.uk/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Reservations](https://help.kobas.co.uk/customers?hsLang=en#reservations) April 28, 2026 # Reservations and deposits on the day ## This article covers reservations and the redeeming deposits on the day of the reservation within EPoS. ***Who can use this feature:** ![:first\_place\_medal:](https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f947@2x.png)Included in all Accounts * *![:closed\_lock\_with\_key:](https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f510@2x.png)Users with access to **EPoS Redeem Deposit** Settings.*   #### Jump to: - [Introduction](https://help.kobas.co.uk/reservation-redeem#intro) - Finding the reservation and generating a tab: - [Locate the reservation first](https://help.kobas.co.uk/reservation-redeem#finding) - [Creating a tab first](https://help.kobas.co.uk/reservation-redeem#tab-first) - Notes: - [Tab splitting](https://help.kobas.co.uk/reservation-redeem#splitting)  - [Retaining part of the deposit](https://help.kobas.co.uk/reservation-redeem#retain-part) - [No Show](https://help.kobas.co.uk/reservation-redeem#no-show) - [Financial reporting](https://help.kobas.co.uk/reservation-redeem#financial) --- ### Introduction Where reservations have been recorded on Kobas, particularly where deposits have been taken, you will need to ensure that the reservation is associated with the tab and orders that the customer makes during their visit. For a more thorough understanding of reservations within Kobas, please read our [introduction](https://help.kobas.co.uk/reservations?hsLang=en), and guides for [EPoS](https://help.kobas.co.uk/reservations-epos?hsLang=en) and [Cloud](https://help.kobas.co.uk/reservations-cloud?hsLang=en). In order to view and manage reservations and deposits on EPoS, users will need to have the correct [User Permission Level](https://help.kobas.co.uk/permission-levels?hsLang=en). ![UK](https://help.kobas.co.uk/hs-fs/hubfs/UK.jpg?width=670&height=70&name=UK.jpg) --- ### **Finding the reservation and generating a tab** #### **Locate the reservation first** This option is useful for a host station where the group is seated before ordering any food or drink, so that the reservation isn't missed. **Note:** Reservations created via your Customer App will only appear on EPoS when they have been confirmed by a member of staff, see [Managing your reservations on Cloud](https://help.kobas.co.uk/reservations-cloud#managing) for further information. **Step One:** On your EPoS, go to **Admin \> Reservations**:**![](https://help.kobas.co.uk/hs-fs/hubfs/image-png-Sep-28-2022-02-37-33-90-PM.png?width=529&name=image-png-Sep-28-2022-02-37-33-90-PM.png)** **Step Two:** Locate the relevant reservation and press **View**: ![](https://help.kobas.co.uk/hubfs/image-png-Sep-28-2022-02-38-16-35-PM.png) **Step Three:** When the reservation appears, press the **Create Tab** button:![](https://help.kobas.co.uk/hubfs/image-png-Sep-28-2022-02-39-09-65-PM.png) **Step Four: **You can then edit the tab properties such as name, limit and covers:![](https://help.kobas.co.uk/hubfs/image-png-Sep-28-2022-02-39-46-02-PM.png) **Step Five: **You will see that any deposits are on the tab as a credit, and the customer profile is associated with the reservation. This means that they will accrue loyalty points for the bill:![](https://help.kobas.co.uk/hubfs/image-png-Sep-28-2022-02-40-41-46-PM.png)   #### **Creating a tab first** This is useful for those clients using our tabs-to-tables feature, or where customers may have already opened a tab for food and drink before you are aware of the reservation. **Step One: **On the open tab you wish to assign the reservation to and choose **Add Customer**:![](https://help.kobas.co.uk/hubfs/image-png-Sep-28-2022-02-44-48-90-PM.png) **Step Two: **Choose **Reservation![](https://help.kobas.co.uk/hubfs/image-png-Sep-28-2022-02-45-34-14-PM.png)** **Step Three: **Locate the reservation and press **View![](https://help.kobas.co.uk/hubfs/image-png-Sep-28-2022-02-46-01-90-PM.png)** **Step Four:** Press **Add to Tab** ![](https://help.kobas.co.uk/hubfs/image-png-Sep-28-2022-02-46-24-61-PM.png) **Step Five: **You will see that any deposits are on the tab as a credit, and the customer profile is associated with the reservation. This means that they will accrue loyalty points for the bill: ![](https://help.kobas.co.uk/hubfs/image-png-Sep-28-2022-02-46-45-68-PM.png) --- ### Notes #### Tab splitting ***You cannot split tabs where there is a reservation attached, nor can you split deposits.*** Therefore in the situation where this is required, you need to use the Part Payment feature to best arrange to settle the tab. **A note on Loyalty Points:** By default, the reservation payment types of **Online Payment** and **Bank Transfer** won't allow the customer to accrue Loyalty Points when they redeem them. If you require your reservation payment types to allow customers to accrue loyalty when they redeem them, please contact the [Support Help Desk](mailto:support@kobas.co.uk). --- #### **Retaining part of the deposit** There may be situations where you wish to retain part of the deposit, whilst the customer can redeem the remainder of the deposit.  It could be that one customer booked a table for 6 covers at £10 per head deposit. If one customer doesn't show, you may wish to retain £10 of the £60 deposit. Within Kobas you can only redeem the whole deposit in one go. Therefore, you would need to: 1. Create an EPoS Item called "Deposit Retention" or similar. 2. Add that to the tab and adjust to the appropriate amount --- #### **No Show** After a reservation’s end time has passed, the **Create Payment** button on the reservation is replaced with a **Mark as no show** button. Once a reservation has been marked as a No Show, any associated deposits are added to the “Unused Deposits” line on the Till X, and the ability to make edits to the reservation in Cloud is locked down. If a customer shows up shortly after their reservation has been marked as a No Show, then there is a button that will undo this in the top right corner of the reservation. However, once the current session has been closed, the status of the reservation as being a **No Show** cannot be undone, and a new reservation will need to be created. **Note: **You cannot **Close Session** with open reservations. Therefore, you will need to make sure that you: 1\. Move any reservations to a future date (before their scheduled start time) if they have re-arranged. 2\. Mark no show reservations as such on EPoS. --- #### **Financial reporting** When you complete your Cash Logs the portion of bills paid off using a redeemed deposit will show on the **Deposits Redeemed** line.  A subset of this line will be **Unused Deposits** which will detail any portions of deposits not used, which essentially add to your revenue for that session.     - [Updates and Help](https://help.kobas.co.uk/updates-and-help?hsLang=en#main-content) - [Hospitality tips and advice](https://help.kobas.co.uk/updates-and-help?hsLang=en#hospitality-tips-and-advice) - [Updates](https://help.kobas.co.uk/updates-and-help?hsLang=en#updates) - [Troubleshooting](https://help.kobas.co.uk/updates-and-help?hsLang=en#troubleshooting) - [Professional Services](https://help.kobas.co.uk/professional-services?hsLang=en#main-content) - [Kobas Online Learning](https://help.kobas.co.uk/professional-services?hsLang=en#kobas-online-learning) - [Onboarding](https://help.kobas.co.uk/professional-services?hsLang=en#onboarding) - 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