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Kobas Payments: Taking payments and making refunds

This guide explores how to take payments and make refunds.

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Introduction

Taking payments and performing refunds is the main function of the card machine. This guide will show you the simple steps to complete these actions.

Integrated payments / refunds

The primary mode of use is through integration with your Kobas EPoS system. Once configured, when you press the "Card" tender button in EPoS EPoS, the payment, part-payment or refund you have process on EPoS, will show on the PDQ device screen.

If you have gratuties enabled, the customer will be asked to add or pass on gratuity. They will then be asked to tap or insert card. At this stage, you can transfer to a CNP payment if enabled, by a link on the PDQ.

Once completed, with success or decline, both the PDQ and EPoS will confirm this. The EPoS is relased, and the PDQ will print reciepts if set to do so.

Standalone payments

To take a payment outside of the integration, you will need to switch to the standalone app.

On this page, you press Payments and enter the User ID and Password if required.

Standalone refunds

You will again need to be in the standalone app.

Cardholder Not Present payments / refunds 

You can complete the CNP transaction via the integration, see the first section above.

You can also complete the is in the standalone app.

Cashback transactions

TBC