--- title: "Kobas Payments: Configuring your venues and settings" description: Learn how to customise your Kobas payment equipment to match your venue’s service needs — from CNP transactions and cashback to refunds, gratuities, receipt printing, password setup, and bespoke branding options. --- [Skip to content](https://help.kobas.co.uk/payments-config#main-content) English Show submenu for translations [More support](https://help.kobas.co.uk/kb-tickets/new?hsLang=en) [![kobas-logo-inverted-1200px-w-72ppi](https://help.kobas.co.uk/hs-fs/hubfs/kobas-logo-inverted-1200px-w-72ppi.png?width=140&height=34&name=kobas-logo-inverted-1200px-w-72ppi.png)](https://help.kobas.co.uk/?hsLang=en) - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) Open main navigation Close main navigation - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) - English Show submenu for translations - [More support](https://help.kobas.co.uk/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Kobas Payments](https://help.kobas.co.uk/in-venue?hsLang=en#kobas-payments) January 25, 2026 # Kobas Payments: Configuring your venues and settings ## Customising your equipment to best meet your service requirements.   **Who can use this feature:** 🥇Accounts on the **Starters**, **Mains** or **All You Can Eat** plan. **Jump to:** - [Introduction](https://help.kobas.co.uk/payments-config#intro) - [Cardholder Not Present (CNP) transactions](https://help.kobas.co.uk/payments-config#cnp) - [Cashback options](https://help.kobas.co.uk/payments-config#cash) - [Refund options](https://help.kobas.co.uk/payments-config#refund) - [Gratuity options](https://help.kobas.co.uk/payments-config#gratuity) - [Reciept printing](https://help.kobas.co.uk/payments-config#reciept) - [Passwords](https://help.kobas.co.uk/payments-config#passwords) - [Bespoke branding](https://help.kobas.co.uk/payments-config#bespoke) - [Other settings](https://help.kobas.co.uk/payments-config#other) --- ### Introduction Kobas Payments is currently facilitated using the **Pax A920 Pro**, which is an industry leading terminal.  ![kobas payments](https://help.kobas.co.uk/hs-fs/hubfs/kobaspayments%20banner.png?width=497&height=93&name=kobaspayments%20banner.png) Terminals are grouped by **Merchant Account** (eg. Bob's Bar Group) \> **Merchant Store** (eg. Bob's Main Town Bar) \> **Store Department** (eg. Floor, Bar, etc.). The default set up means that each store has one department. However, we can create departments to allow different groups of terminals to have different gratuity settings.  This article explores the main settings that can be configured, and should be mentioned during the application and ordering process. If any changes are required at a later point, these requests should be made through support. ### Cardholder Not Present (CNP) transactions A Cardholder Not Present (CNP) transaction occurs when the customer’s physical card is not used during the payment. Instead, card details are entered manually — for example, when taking a payment over the phone or processing an online order.These can be used when taking deposits, or taking payment from a customer who has left the venue. These are **disabled** by default. When enabled, we need a maximum value per transaction. ### Cashback options Cashback allows customers paying by debit card to receive cash along with their purchase — effectively combining a withdrawal and a sale in a single transaction. These are **disabled** by default. When enabled, we need a maximum value per transaction. ### Refund options A refund returns money to the customer’s card. These are **enabled** by default. When enabled, we need a maximum value per transaction which will default to £1,000. ### Gratuity options This refers to automatic request to the customer on each transcation to ask if they want to add a tip. This is on top of Service Charge or tip added on the Kobas EPoS before pressing pay. ![](https://help.kobas.co.uk/hs-fs/hubfs/image-png-Oct-25-2025-02-43-16-7035-PM.png?width=259&height=527&name=image-png-Oct-25-2025-02-43-16-7035-PM.png) This is **disabled** by default, and can be added to all or some terminals.  ### Reciept printing By default, your terminal will print a customer and Merchand reicpet for all transactions. We can make changes to the printing settings per store as follows: - Print Merchant First - customer reciepts print first by default, but we can switch that. - Print Merchant Receipt - not all venues require merchant reciepts these days. - Print Contactless Receipts - you can disable customer prints for contactless transactions. - Suppress Receipt Printing - you can disable customer printers for all transcations. These options can be changed by contacting the Kobas support help desk. ### Passwords We can configure user levels with a User ID and Password, to control who can compelte a Sale, Refund, Cashback transaction and CNP transaction. Further to this, we can change device settings per store by setting: - Auto Logoff - Auto Logoff Time (minutes) - Require Password to Enter/Exit WebLink ### Bespoke branding The Kobas Payments devices will show our branding by default. We offer a paid service whereby we can run your devices with your own branding on. Please contact the Support help desk if you would like to discuss this with us.   ### Other settings We can also change device settings per store: Screensaver Timeout (seconds) Enable Auto Logon Present Card Timeout (seconds) Camera Setting Auto Sale Clear History After Z-Totals CNP Sale CNP Refund Wi-Fi Base Enabled WebLink Enabled Hide WebLink Menu Run WebLink in Hidden Mode Default to Full Screen Mode Phone No, email contact etc - [Updates and Help](https://help.kobas.co.uk/updates-and-help?hsLang=en#main-content) - [Hospitality tips and advice](https://help.kobas.co.uk/updates-and-help?hsLang=en#hospitality-tips-and-advice) - [Updates](https://help.kobas.co.uk/updates-and-help?hsLang=en#updates) - [Troubleshooting](https://help.kobas.co.uk/updates-and-help?hsLang=en#troubleshooting) - [Professional Services](https://help.kobas.co.uk/professional-services?hsLang=en#main-content) - [Kobas Online Learning](https://help.kobas.co.uk/professional-services?hsLang=en#kobas-online-learning) - 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