--- title: In-Venue Top Tips & Help Sheet description: This article shares how Kobas works in your venue along with some top tips, helping to ensure your hardware runs smoothly at all times. Printable Help Sheet available. --- [Skip to content](https://help.kobas.co.uk/in-venue-help-sheet#main-content) English Show submenu for translations [More support](https://help.kobas.co.uk/kb-tickets/new?hsLang=en) [![kobas-logo-inverted-1200px-w-72ppi](https://help.kobas.co.uk/hs-fs/hubfs/kobas-logo-inverted-1200px-w-72ppi.png?width=140&height=34&name=kobas-logo-inverted-1200px-w-72ppi.png)](https://help.kobas.co.uk/?hsLang=en) - Top Articles Show submenu for Top Articles - [๐Ÿ–จ๏ธ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [๐Ÿ’ป Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [๐Ÿ“ฑMPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [๐ŸŒ Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) Open main navigation Close main navigation - Top Articles Show submenu for Top Articles - [๐Ÿ–จ๏ธ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [๐Ÿ’ป Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [๐Ÿ“ฑMPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [๐ŸŒ Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) - English Show submenu for translations - [More support](https://help.kobas.co.uk/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.kobas.co.uk/?hsLang=en) 2. [Professional Services](https://help.kobas.co.uk/professional-services?hsLang=en) 3. [Onboarding](https://help.kobas.co.uk/professional-services?hsLang=en#onboarding) December 31, 2025 # In-Venue Top Tips & Help Sheet ## This article shares how Kobas works in your venue along with some top tips, helping to ensure your hardware runs smoothly at all times. Printable Help Sheet available. #### **๐Ÿ–จ๏ธ๐Ÿ“Œย [Download Help Sheet](https://help.kobas.co.uk/hubfs/Kobas%20Help%20Sheet.pdf?hsLang=en)** You can download the information in this article above. The printable Help Sheet contains boxes for you to complete and keep in your staff room, ensuring those required can access key information about your Kobas system when/if required.ย  ### How does Kobas work in your venue? The diagram below demonstrates the purpose of the various pieces of hardware in your venue.ย  ![Kobas Infra](https://help.kobas.co.uk/hs-fs/hubfs/Kobas%20Infra.png?width=670&height=307&name=Kobas%20Infra.png) | **Green boxes** | Kobas is responsible for the software on these devices and will support configuration, troubleshooting and managing warranty. However, these devices are owned by you. | | --- | --- | | **Orange boxes** | These devices are owned by you and are your responsibility. | | **Grey dotted lines** | Wifi Connections, which are dependent on your wireless routers and access points. | | **Dark dotted lines** | These lines represent wired Ethernet connections and are your responsibility. | | **Green dotted shape** | Your Local Area Network (LAN). Your Kobas hardware can function without internet, as long there is power and connection to the server on the LAN. Please note there may not be a separate Till Router, and your hardware might be connected directly to your main router. | | **P** | Printers | | **U** | Uninterruptible Power Supply (UPS). A battery allowing Kobas to safely shut in a power cut. | **Issues with your Kobas software** When you have power and network, but Kobas isnโ€™t working as it should. Our support team will require: - Venue & Till number - The problem - What you were trying when it happened - Photos/videos Support: [support@kobas.co.uk](mailto:Support@kobas.co.uk) Urgent: +44 (0)20 7633 9449 (Opt 1) ### Top tips **๐Ÿ’ป Never turn off your EPoS Server** This is either your server till, or the server computer. You need it on at all times in order to trade, and it may receive a software update at any time.ย  **๐ŸŒ Keep your EPoS server connected to the internet at all times** Your EPoS server needs to be online to communicate to Kobas Cloud and to receive critical updates from time to time. **๐Ÿ‘† Only use fingers on your touchscreen tills** Using hard implements such as cards or utensils can damage the screens and stop them from functioning.ย  **โœ‰๏ธ Contact Kobas before you move any hardware or make changes to your network** Hardware configuration may become invalid if changes are made and this can stop equipment from functioning correctly. **๐Ÿ”Œ Your In-Venue network is separate to the Kobas system** Any network issues or questions should be directed to your internal IT Administrator. **๐Ÿ’ณ Your PDQs are separate to the Kobas EPoS system** Any issues or questions relating to PDQ terminals themselves should be directed to your PDQ payment provider. **โš™๏ธ Need to change menus or settings?**ย  If menus or settings are changed in Kobas Cloud, a Download Data must be performed on a till for your venue to receive the updates. Navigate to Admin \> Download Data on any till to do this. ย  - [Updates and Help](https://help.kobas.co.uk/updates-and-help?hsLang=en#main-content) - [Hospitality tips and advice](https://help.kobas.co.uk/updates-and-help?hsLang=en#hospitality-tips-and-advice) - [Updates](https://help.kobas.co.uk/updates-and-help?hsLang=en#updates) - [Troubleshooting](https://help.kobas.co.uk/updates-and-help?hsLang=en#troubleshooting) - [Professional Services](https://help.kobas.co.uk/professional-services?hsLang=en#main-content) - [Kobas Online Learning](https://help.kobas.co.uk/professional-services?hsLang=en#kobas-online-learning) - [Onboarding](https://help.kobas.co.uk/professional-services?hsLang=en#onboarding) - [Food Halls & Vendors](https://help.kobas.co.uk/professional-services?hsLang=en#food-halls-vendors) - [Configuring Your Account](https://help.kobas.co.uk/professional-services?hsLang=en#configuring-your-account) - [Kobas: Complete Hospitality Management](https://help.kobas.co.uk/professional-services?hsLang=en#kobas-complete-hospitality-management) - [Hardware](https://help.kobas.co.uk/hardware?hsLang=en#main-content) - [Tills](https://help.kobas.co.uk/hardware?hsLang=en#tills) - [Card Machines](https://help.kobas.co.uk/hardware?hsLang=en#card-machines) - [Network](https://help.kobas.co.uk/hardware?hsLang=en#network) - [Printers](https://help.kobas.co.uk/hardware?hsLang=en#printers) - [In-Venue](https://help.kobas.co.uk/in-venue?hsLang=en#main-content) - [EPoS Basics](https://help.kobas.co.uk/in-venue?hsLang=en#epos-basics) - [Kobas Payments](https://help.kobas.co.uk/in-venue?hsLang=en#kobas-payments) - [Discounts, Promotions and Availability](https://help.kobas.co.uk/in-venue?hsLang=en#discounts-promotions-and-availability) - [EPoS Advanced](https://help.kobas.co.uk/in-venue?hsLang=en#epos-advanced) - [MPoS & VEPoS](https://help.kobas.co.uk/in-venue?hsLang=en#mpos-vepos) - [Kobas Display System](https://help.kobas.co.uk/in-venue?hsLang=en#kobas-display-system) - [Operations](https://help.kobas.co.uk/operations?hsLang=en#main-content) - [Compliance & Task Management](https://help.kobas.co.uk/operations?hsLang=en#compliance-task-management) - [Stock Management: Recipe Set up](https://help.kobas.co.uk/operations?hsLang=en#stock-management-recipe-set-up) - [Stock Management: Deliveries & Usage](https://help.kobas.co.uk/operations?hsLang=en#stock-management-deliveries-usage) - [Stock Management: Counting & Analysis](https://help.kobas.co.uk/operations?hsLang=en#stock-management-counting-analysis) - [Customers](https://help.kobas.co.uk/customers?hsLang=en#main-content) - [Configuring your Customer App](https://help.kobas.co.uk/customers?hsLang=en#configuring-your-customer-app) - [Gift Cards and Loyalty Campaigns](https://help.kobas.co.uk/customers?hsLang=en#gift-cards-and-loyalty-campaigns) - [Order & Pay App (to table, delivery & collection)](https://help.kobas.co.uk/customers?hsLang=en#order-pay-app-to-table-delivery-collection) - [Customer Database (CRM) & Loyalty](https://help.kobas.co.uk/customers?hsLang=en#customer-database-crm-loyalty) - [Reservations](https://help.kobas.co.uk/customers?hsLang=en#reservations) - [Teams](https://help.kobas.co.uk/teams?hsLang=en#main-content) - [Holidays & Time Off](https://help.kobas.co.uk/teams?hsLang=en#holidays-time-off) - [HR Management](https://help.kobas.co.uk/teams?hsLang=en#hr-management) - [Rota Scheduling](https://help.kobas.co.uk/teams?hsLang=en#rota-scheduling) - [Recruitment](https://help.kobas.co.uk/teams?hsLang=en#recruitment) - [Insights](https://help.kobas.co.uk/insights?hsLang=en#main-content) - [Report Engine](https://help.kobas.co.uk/insights?hsLang=en#report-engine) - [Kobas Cloud Reporting](https://help.kobas.co.uk/insights?hsLang=en#kobas-cloud-reporting) - [Reporting explored](https://help.kobas.co.uk/insights?hsLang=en#reporting-explored) - [Integrations](https://help.kobas.co.uk/integrations?hsLang=en#main-content) - [Accounting & Finance](https://help.kobas.co.uk/integrations?hsLang=en#accounting-finance) - [Marketing Integrations](https://help.kobas.co.uk/integrations?hsLang=en#marketing-integrations) - [Payment Services](https://help.kobas.co.uk/integrations?hsLang=en#payment-services) - [HR Management](https://help.kobas.co.uk/integrations?hsLang=en#hr-management) - [Online Ordering and Loyalty](https://help.kobas.co.uk/integrations?hsLang=en#online-ordering-and-loyalty) - [Integrated Systems](https://help.kobas.co.uk/integrations?hsLang=en#integrated-systems) - [Reservation & Booking](https://help.kobas.co.uk/integrations?hsLang=en#reservation-booking) [![kobas-logo-full-colour-1200px-w-72ppi](https://help.kobas.co.uk/hs-fs/hubfs/kobas-logo-full-colour-1200px-w-72ppi.png?width=110&height=27&name=kobas-logo-full-colour-1200px-w-72ppi.png "kobas-logo-full-colour-1200px-w-72ppi")](https://www.kobas.co.uk) Stables 1, Howbery Park, Wallingford, Oxon, United Kingdom, OX10 8BA [mailto:support@kobas.co.uk](mailto:support@kobas.co.uk) Copyright ยฉ 2026, Kobas