If you need to train staff or test new settings, such as menu arrangement, discounts, or new items, then your EPoS can be switched to Training Mode.
Last updated 07 July 2024
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Introduction
It is important to be able to test changes to your account, and to train staff how to use EPoS without using your live environment, and affecting your sales and accounts.
By putting your EPoS into Training Mode, your EPoS will function as normal, but in such a way that no transactions, staff actions, stock usage etc will be logged in your live Kobas account.
This means you can put through dummy orders, tabs and refunds etc without skewing your live figures. It also allows you to demonstrate actions like clocking in and out or signing up new loyalty customers without this data being recorded.
Accessing EPoS Simulator in cloud allows you to test changes to your EPoS such as discounts before pushing them to your Live system. Furthermore, you can simulate your EPoS at different dates and times to allow you to test how discounts and offers will work at different times.
Training Mode on EPoS
Switching EPoS to training mode
To switch your EPoS in and out of training mode, you must have the permission Access Training Mode And Other Available Venues applied to your Kobas user account.
On your till go to Admin > Tills. Here you will see the option to move between training and live sales modes.
Functionality
When in training mode, the appearance of your EPoS will change significantly (to avoid accidental use in this mode). The colour scheme will be predominantly red with warnings at payment stages and training labels throughout. Any receipts and work dockets printed while in training mode will clearly state this fact.
Downloading Data in training mode is separate from downloading data when in live sales mode. This means you can make menu or discount changes and download just to training mode in order to verify any changes are OK. You would then switch to live sales mode and download data again to get those changes live for all your venue staff to use.
EPoS Simulator
Administrators can access the EPoS simulator, by going to Administration > Venues > EPOS Simulator (for the appropriate venue). This feature allows Administrators to select a date, time and specific till in any given venue, and see how it will work. It allows testing of any settings changes (including till or time-specific ones, such as price bands), from anywhere in the world.
You can also use the EPoS simulator to check what receipts and dockets would print like, and the 'virtual' printer will show you on-screen.
What are the limitations?
This is a simulation for test purposes only. It isn’t an actual view of the till; there’s no remote control happening here. It can’t print anything, fire cash drawers or interact with card machines. Clock in/out and sales information won’t actually find its way to Kobas Cloud. It can’t make a cup of tea. We are disappointed about that too.