--- title: Who do I contact in Kobas? description: We understand that it is important to access the right support when you need it. This page guides you through our teams and how to get the support you need. --- [Skip to content](https://help.kobas.co.uk/contact#main-content) English Show submenu for translations [More support](https://help.kobas.co.uk/kb-tickets/new?hsLang=en) [![kobas-logo-inverted-1200px-w-72ppi](https://help.kobas.co.uk/hs-fs/hubfs/kobas-logo-inverted-1200px-w-72ppi.png?width=140&height=34&name=kobas-logo-inverted-1200px-w-72ppi.png)](https://help.kobas.co.uk/?hsLang=en) - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) Open main navigation Close main navigation - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) - English Show submenu for translations - [More support](https://help.kobas.co.uk/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.kobas.co.uk/?hsLang=en) 2. [Professional Services](https://help.kobas.co.uk/professional-services?hsLang=en) 3. [Kobas: Complete Hospitality Management](https://help.kobas.co.uk/professional-services?hsLang=en#kobas-complete-hospitality-management) January 29, 2026 # Who do I contact in Kobas? ## We understand that it is important to access the right support when you need it. This page guides you through our teams and how to get the support you need. #### Jump to: - [Introduction](https://help.kobas.co.uk/contact#intro) - Client Success Team - [Onboarding & Account Management](https://help.kobas.co.uk/contact#oam) - [Support Help Desk](https://help.kobas.co.uk/contact#support) - [Accounts](https://help.kobas.co.uk/contact#accounts) --- ### Introduction We are always working to ensure that Kobas is intuitive and works well, as well as improving our self-help support and troubleshooting. We provide various tools to ensure that your organisation can get the best out of Kobas at all times: - **Line Managers** - Your line manager is often a good port of call as they will have had more input from the Kobas team, and can often help you with your issue. - [**Kobas Champion**](https://help.kobas.co.uk/kobas-champion?hsLang=en) - Find out in your organisation who is your Kobas Champion, and make contact with them to draw on their additional knowledge and training. - **Knowledge Base** - This is the comprehensive Kobas user manual and hosts our online learning guides. A quick search may resolve your issue quickly. - [**Keeping up to date**](http://www.kobas.co.uk/subscribe/)- We continually work to make your Kobas experience better and keeping updated with the changes we make can be useful. The Client Success Team here at Kobas are always available to answer your questions and take a look when Kobas isn't working as you would expect it to.  --- ### Client Success Team #### Professional Services & Account Management You might have a specific contact with Kobas who can give you extra support around how you use Kobas within your business: - **Professional Services** - From the point your contract is signed, our PS team will be in touch with you to help you through every step of getting Kobas into your business. This includes training and post-install support. The team will also be involved with new venues, hardware changes or should you begin to use new areas of Kobas in the future. - **Account Management** - Some of our clients will be managed accounts with a dedicated Account Manager to work with you to get the best out of Kobas once you are onboarded. #### Support Help Desk All Kobas clients have full access to our Support Help Desk. The team can investigate instances where Kobas doesn't appear to be working as you expect, and provide support and advice on using the system where this is required. Primary access to the service is by email, as this allows us to triage incoming requests and where requests are urgent, to help resolve these first: > **support@kobas.co.uk** You can also press the **Help & Support** link at the bottom left of your Kobas Cloud account. **Urgent issues:** Where you are unable to take orders, process payments, or use EPoS, KDS or print dockets, you can call us using **020 7633 9449** and choose **Option 1**. We provide support in line with our [**Service Level Agreement**](https://www.kobas.co.uk/service-level-agreement/), at the following times: - 09:30 to 18:00 on Monday to Saturday (inc Public Holidays\*) - AI chatbot provides 24/7 for most questions and issues. - 365-day coverage 08:00 - 23:59 to respond to Priority 1 issues. - *\*Exceptions (covered by the 365 day on-call rota):* Issues requiring Technical or Engineering resources to resolve will be resolved during business hours (weekdays 9.30am - 6pm). To enable the support desk to resolve your issue as efficiently, please provide as much detail about the issue as you can. This will need to include but is not limited, to: - Company ID, Venue, Date and Time - Specific references, such as Booking No, Customer ID, Receipt reference, etc. - Examples of when the issue has happened - Exactly what you expected to happen, and what specifically has happened - Any troubleshooting that you had already attempted before contacting support ### Support ticket priority and response time All tickets will be reviewed within 2 hours (and typically much sooner) via our on-call system (08:00 – 00:00 daily). P1 – Critical: Business-critical functions are affected (e.g., taking payments, running payroll).  - Actioned within 2 hours (typically sooner) - Resolved as quickly as practicably possible, regardless of resources required P2 – High: Likely software bugs or hardware/infrastructure issues requiring investigation and resolution.  - Responded to within the same Support Day they are raised (within hours) or the next Support Day if raised out of hours P3 – Standard: General functionality questions, requests for configuration changes, or issues related to client-side network/infrastructure.  - Responded to within 2 Business Days --- ### Accounts For queries relating to Direct Debits, invoices and making payments, you can contact our Accounts Team directly by emailing [**accounts@kobas.co.uk**](mailto:accounts@kobas.co.uk).   - [Updates and Help](https://help.kobas.co.uk/updates-and-help?hsLang=en#main-content) - [Hospitality tips and advice](https://help.kobas.co.uk/updates-and-help?hsLang=en#hospitality-tips-and-advice) - [Updates](https://help.kobas.co.uk/updates-and-help?hsLang=en#updates) - [Troubleshooting](https://help.kobas.co.uk/updates-and-help?hsLang=en#troubleshooting) - [Professional Services](https://help.kobas.co.uk/professional-services?hsLang=en#main-content) - [Kobas Online Learning](https://help.kobas.co.uk/professional-services?hsLang=en#kobas-online-learning) - [Onboarding](https://help.kobas.co.uk/professional-services?hsLang=en#onboarding) - [Food Halls & Vendors](https://help.kobas.co.uk/professional-services?hsLang=en#food-halls-vendors) - [Configuring Your Account](https://help.kobas.co.uk/professional-services?hsLang=en#configuring-your-account) - [Kobas: Complete Hospitality Management](https://help.kobas.co.uk/professional-services?hsLang=en#kobas-complete-hospitality-management) - [Hardware](https://help.kobas.co.uk/hardware?hsLang=en#main-content) - [Tills](https://help.kobas.co.uk/hardware?hsLang=en#tills) - [Card Machines](https://help.kobas.co.uk/hardware?hsLang=en#card-machines) - [Network](https://help.kobas.co.uk/hardware?hsLang=en#network) - [Printers](https://help.kobas.co.uk/hardware?hsLang=en#printers) - [In-Venue](https://help.kobas.co.uk/in-venue?hsLang=en#main-content) - [EPoS Basics](https://help.kobas.co.uk/in-venue?hsLang=en#epos-basics) - [Kobas Payments](https://help.kobas.co.uk/in-venue?hsLang=en#kobas-payments) - [Discounts, Promotions and Availability](https://help.kobas.co.uk/in-venue?hsLang=en#discounts-promotions-and-availability) - [EPoS Advanced](https://help.kobas.co.uk/in-venue?hsLang=en#epos-advanced) - [MPoS & VEPoS](https://help.kobas.co.uk/in-venue?hsLang=en#mpos-vepos) - [Kobas Display System](https://help.kobas.co.uk/in-venue?hsLang=en#kobas-display-system) - [Operations](https://help.kobas.co.uk/operations?hsLang=en#main-content) - [Compliance & Task Management](https://help.kobas.co.uk/operations?hsLang=en#compliance-task-management) - [Stock Management: Recipe Set up](https://help.kobas.co.uk/operations?hsLang=en#stock-management-recipe-set-up) - [Stock Management: Deliveries & Usage](https://help.kobas.co.uk/operations?hsLang=en#stock-management-deliveries-usage) - [Stock Management: Counting & Analysis](https://help.kobas.co.uk/operations?hsLang=en#stock-management-counting-analysis) - [Customers](https://help.kobas.co.uk/customers?hsLang=en#main-content) - [Configuring your Customer App](https://help.kobas.co.uk/customers?hsLang=en#configuring-your-customer-app) - [Gift Cards and Loyalty Campaigns](https://help.kobas.co.uk/customers?hsLang=en#gift-cards-and-loyalty-campaigns) - [Order & Pay App (to table, delivery & collection)](https://help.kobas.co.uk/customers?hsLang=en#order-pay-app-to-table-delivery-collection) - [Customer Database (CRM) & Loyalty](https://help.kobas.co.uk/customers?hsLang=en#customer-database-crm-loyalty) - [Reservations](https://help.kobas.co.uk/customers?hsLang=en#reservations) - [Teams](https://help.kobas.co.uk/teams?hsLang=en#main-content) - [Holidays & Time Off](https://help.kobas.co.uk/teams?hsLang=en#holidays-time-off) - [HR Management](https://help.kobas.co.uk/teams?hsLang=en#hr-management) - [Rota Scheduling](https://help.kobas.co.uk/teams?hsLang=en#rota-scheduling) - [Recruitment](https://help.kobas.co.uk/teams?hsLang=en#recruitment) - [Insights](https://help.kobas.co.uk/insights?hsLang=en#main-content) - [Report Engine](https://help.kobas.co.uk/insights?hsLang=en#report-engine) - [Kobas Cloud Reporting](https://help.kobas.co.uk/insights?hsLang=en#kobas-cloud-reporting) - [Reporting explored](https://help.kobas.co.uk/insights?hsLang=en#reporting-explored) - [Integrations](https://help.kobas.co.uk/integrations?hsLang=en#main-content) - [Accounting & Finance](https://help.kobas.co.uk/integrations?hsLang=en#accounting-finance) - [Marketing Integrations](https://help.kobas.co.uk/integrations?hsLang=en#marketing-integrations) - [Payment Services](https://help.kobas.co.uk/integrations?hsLang=en#payment-services) - [HR Management](https://help.kobas.co.uk/integrations?hsLang=en#hr-management) - [Online Ordering and Loyalty](https://help.kobas.co.uk/integrations?hsLang=en#online-ordering-and-loyalty) - [Integrated Systems](https://help.kobas.co.uk/integrations?hsLang=en#integrated-systems) - [Reservation & Booking](https://help.kobas.co.uk/integrations?hsLang=en#reservation-booking) [![kobas-logo-full-colour-1200px-w-72ppi](https://help.kobas.co.uk/hs-fs/hubfs/kobas-logo-full-colour-1200px-w-72ppi.png?width=110&height=27&name=kobas-logo-full-colour-1200px-w-72ppi.png "kobas-logo-full-colour-1200px-w-72ppi")](https://www.kobas.co.uk) Stables 1, Howbery Park, Wallingford, Oxon, United Kingdom, OX10 8BA [mailto:support@kobas.co.uk](mailto:support@kobas.co.uk) Copyright © 2026, Kobas