--- title: Customising your company CIC description: When your CIC has been created, there are settings that require attention to activate and customise how your system operates. --- [Skip to content](https://help.kobas.co.uk/cic-settings#main-content) English Show submenu for translations [More support](https://help.kobas.co.uk/kb-tickets/new?hsLang=en) [![kobas-logo-inverted-1200px-w-72ppi](https://help.kobas.co.uk/hs-fs/hubfs/kobas-logo-inverted-1200px-w-72ppi.png?width=140&height=34&name=kobas-logo-inverted-1200px-w-72ppi.png)](https://help.kobas.co.uk/?hsLang=en) - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) Open main navigation Close main navigation - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) - English Show submenu for translations - [More support](https://help.kobas.co.uk/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.kobas.co.uk/?hsLang=en) 2. [Customers](https://help.kobas.co.uk/customers?hsLang=en) 3. [Configuring your Customer App](https://help.kobas.co.uk/customers?hsLang=en#configuring-your-customer-app) April 28, 2026 # Customising your company CIC ## When your CIC has been created, there are settings that require attention to activate and customise how your system operates. ***Who can use this feature:** 🥇Accounts on the **All You Can Eat** or **Starters/Mains** where "Mobile Ordering" or "Loyalty" is a selected add on. 🔐Users with access to Administration Settings.* **Jump to:** - [Introduction](https://help.kobas.co.uk/cic-settings#intro) - Application settings: - - [Online Ordering](https://help.kobas.co.uk/cic-settings#ordering) - Multi-Venue Ordering - [Customer Facing Allergen Identifier](https://help.kobas.co.uk/cic-settings#allergen) - [Customer Loyalty Scheme](https://help.kobas.co.uk/cic-settings#loyalty) - - [Gift Cards](https://help.kobas.co.uk/cic-settings#card) - [A note on the website tracking](https://help.kobas.co.uk/cic-settings#website) --- ### Introduction **Warning:** You can only make changes to these settings once your [CIC has been set up](https://help.kobas.co.uk/cic-set-up?hsLang=en) by our engineers. You will need to have the relevant [permission levels](https://help.kobas.co.uk/permission-levels?hsLang=en) to access these pages, where the relevant settings are contained: - **Administration \> Integration Settings** - **Administration \> Kobas System Preferences** - **Administration \> Venue Settings \> Settings** Jump to the selection below that relates to the application(s) you wish to use. There are also settings within **[Administration \> Kobas System Preferences](https://help.kobas.co.uk/system-preferences?hsLang=en#framework)** that will need to be considered when using the CIC. 🔗[How to optimise your CIC with images and descriptions, etc...](https://help.kobas.co.uk/cic-optimisation?hsLang=en) ![UK IE](https://help.kobas.co.uk/hs-fs/hubfs/UK%20IE.jpg?width=501&height=89&name=UK%20IE.jpg) --- ### Online Ordering #### **Administration \> Integration Settings \> Online Payments** To get started with Online Ordering in Kobas, you will first need an account with Stripe, a third-party payments processor, which will then allow you to enable the required settings to start taking orders. You can sign up through Cloud, for further details see [here](https://help.kobas.co.uk/stripe?hsLang=en). #### **Administration \> Integration Settings \> Online Ordering** The checkbox in the Online Ordering tab will activate the ordering in your portal. Once your Stripe payment details are saved, it is possible to enable Online Ordering. Once activated, it will be possible to enable settings for participating venues. #### **Administration \> Integration Settings \> CIC** Ensure that Online Ordering is checked on this screen.  In the CIC tab within Integration Settings, you can also activate Multi-Venue Ordering. Enabling Multi-Venue Ordering allows customers to place orders from multiple venues within the same area via the CIC. This system is designed for Food-hall style set-ups and is not recommended for venues that are not in the same location. Please discuss this with your Kobas contact. From this page, you can activate the [Category Splash screen](https://help.kobas.co.uk/online-ordering?hsLang=en#splash). You can also decide how you wish your Online Ordering checkout buttons to appear. You can make the Guest Checkout link more or less prominent, or hide it altogether. The latter option would force customers to register to place an order. #### **Next Steps** Due to the number of venue-specific settings, we have a [separate article](https://help.kobas.co.uk/online-ordering?hsLang=en) to take you through these steps. #### **Multi-Venue Ordering \> Disable MVO Order Notes** The settings for MVO allow for food-hall style configurations where a customer can place orders from multiple units/vendors/traders in one order using our Online Ordering system. When placing Online Orders, customers can add notes to individual items, or to the whole order. If the customer places an order in MVO that goes to different traders/units, the Order Notes will not be visible on dockets or KDS screens. Therefore, we allow clients to disable Order Notes in the MVO configuration. --- ### Customer Facing Allergen Identifier #### **Administration \> Integration Settings \> CIC** This allows you to turn on our customer-facing tool which will show your menu at that specific venue, and allow customers to toggle their allergens and therefore see a bespoke menu to their needs. Please read [here](https://help.kobas.co.uk/allergen-and-nutrition?hsLang=en) for more information on allergens and nutrition within Kobas. #### **Administration \> Venue Settings \> Settings \> Sales & Marketing** Make sure that your venue is included on your CIC by ticking the **Include Venue On Customer Loyalty Site** checkbox. --- ### Customer Loyalty Scheme #### **In-Venue \> Discounts and Promotions** For the customer loyalty scheme, you will need to create, through **Discount Manager,** the vouchers you wish to be awarded at certain point thresholds to your loyalty customers. When you do this, ensure the checkbox under **Requires a loyalty card.** is checked, and give attention to the number of weeks before expiry. Once you have completed this, you will need to email our [Support Help Desk](mailto:support@kobas.co.uk), for an engineer to apply the thresholds. We need to know which discount to apply at what points threshold, and whether it is recurring or one-off. #### **Administration \> Integration Settings \> CIC** Ensure that Customer Loyalty is checked. Underneath this section, you can also choose to disable the collection of some personally identifiable information, such as gender. **Note:** Please note that if you disable CIC within Integration Settings, it will stop points rewards vouchers being sent to your customers. To also disable Welcome or Sign-Up vouchers, you will need to contact the [Support Help Desk](mailto:support@kobas.co.uk). #### **Administration \> Venues Settings \> Settings \> Sales & Marketing** Make sure that your venue is included on your CIC by ticking the **Include Venue On Customer Loyalty Site** checkbox. #### **Administration \> Kobas System Preferences \> Loyalty \> Global** All of these settings require your attention, including: - Logo upload - Tick **Loyalty accrues points** - Whether your scheme has physical cards, and whether customers can use QR codes - Whether customers can use their vouchers without completing their profile - A URL link to your scheme's terms and conditions **Top Tip:** We would suggest setting all of these, including the URL for Terms & Conditions. #### **Administration \> Kobas System Preferences \> Birthday Emails** Please read our separate article [here](https://help.kobas.co.uk/customer-birthdays?hsLang=en) on setting up birthday offers for loyalty customers. --- ### Reservations For instructions on [how to activate reservation on your CIC read here](https://help.kobas.co.uk/reservations-customer-app?hsLang=en)   --- ### Gift Cards #### **Administration \> Integration Settings \> Online Payments** To get started with GIft Cards in Kobas, you will first need an account with Stripe, a third-party payments processor, which will then allow you to enable the required settings to start taking orders. You can sign up through Cloud, for further details see [here](https://help.kobas.co.uk/stripe?hsLang=en). If you have multiple Stripe accounts for your company, you will need to nominate one as your **Primary** account, for Gift Cards. #### **Administration \> Venue Settings \> Settings \> Sales & Marketing** Make sure that your venue is included on your CIC by ticking the **Include Venue On Customer Loyalty Site** checkbox. #### **Administration \> Integration Settings \> CIC** Checking this box will activate the Gift Card page in your CIC. For more information on how to manage and redeem gift cards, please read [here](https://help.kobas.co.uk/gift-cards?hsLang=en). --- ### Website tracking #### **Administration \> Integration Settings \> Loyalty** Check out our article on [Integrating with Google Tag Manager](https://help.kobas.co.uk/google-analytics-4-and-google-tag-manager?hsLang=en) to understand where you can configure Google Analytics or [Facebook Pixel](https://help.kobas.co.uk/facebook-pixel?hsLang=en) to track your CIC usage     - [Updates and Help](https://help.kobas.co.uk/updates-and-help?hsLang=en#main-content) - [Hospitality tips and advice](https://help.kobas.co.uk/updates-and-help?hsLang=en#hospitality-tips-and-advice) - [Updates](https://help.kobas.co.uk/updates-and-help?hsLang=en#updates) - [Troubleshooting](https://help.kobas.co.uk/updates-and-help?hsLang=en#troubleshooting) - [Professional Services](https://help.kobas.co.uk/professional-services?hsLang=en#main-content) - [Kobas Online Learning](https://help.kobas.co.uk/professional-services?hsLang=en#kobas-online-learning) - [Onboarding](https://help.kobas.co.uk/professional-services?hsLang=en#onboarding) - [Food Halls & Vendors](https://help.kobas.co.uk/professional-services?hsLang=en#food-halls-vendors) - [Configuring Your Account](https://help.kobas.co.uk/professional-services?hsLang=en#configuring-your-account) - [Kobas: Complete Hospitality Management](https://help.kobas.co.uk/professional-services?hsLang=en#kobas-complete-hospitality-management) - [Hardware](https://help.kobas.co.uk/hardware?hsLang=en#main-content) - [Tills](https://help.kobas.co.uk/hardware?hsLang=en#tills) - [Card Machines](https://help.kobas.co.uk/hardware?hsLang=en#card-machines) - [Network](https://help.kobas.co.uk/hardware?hsLang=en#network) - [Printers](https://help.kobas.co.uk/hardware?hsLang=en#printers) - [In-Venue](https://help.kobas.co.uk/in-venue?hsLang=en#main-content) - [EPoS Basics](https://help.kobas.co.uk/in-venue?hsLang=en#epos-basics) - [Kobas Payments](https://help.kobas.co.uk/in-venue?hsLang=en#kobas-payments) - [Discounts, Promotions and Availability](https://help.kobas.co.uk/in-venue?hsLang=en#discounts-promotions-and-availability) - [EPoS Advanced](https://help.kobas.co.uk/in-venue?hsLang=en#epos-advanced) - [MPoS & VEPoS](https://help.kobas.co.uk/in-venue?hsLang=en#mpos-vepos) - [Kobas Display System](https://help.kobas.co.uk/in-venue?hsLang=en#kobas-display-system) - [Operations](https://help.kobas.co.uk/operations?hsLang=en#main-content) - [Compliance & Task Management](https://help.kobas.co.uk/operations?hsLang=en#compliance-task-management) - [Stock Management: Recipe Set up](https://help.kobas.co.uk/operations?hsLang=en#stock-management-recipe-set-up) - [Stock Management: Deliveries & Usage](https://help.kobas.co.uk/operations?hsLang=en#stock-management-deliveries-usage) - [Stock Management: Counting & Analysis](https://help.kobas.co.uk/operations?hsLang=en#stock-management-counting-analysis) - [Customers](https://help.kobas.co.uk/customers?hsLang=en#main-content) - [Configuring your Customer App](https://help.kobas.co.uk/customers?hsLang=en#configuring-your-customer-app) - [Gift Cards and Loyalty Campaigns](https://help.kobas.co.uk/customers?hsLang=en#gift-cards-and-loyalty-campaigns) - [Order & Pay App (to table, delivery & collection)](https://help.kobas.co.uk/customers?hsLang=en#order-pay-app-to-table-delivery-collection) - [Customer Database (CRM) & Loyalty](https://help.kobas.co.uk/customers?hsLang=en#customer-database-crm-loyalty) - [Reservations](https://help.kobas.co.uk/customers?hsLang=en#reservations) - [Teams](https://help.kobas.co.uk/teams?hsLang=en#main-content) - [Holidays & Time Off](https://help.kobas.co.uk/teams?hsLang=en#holidays-time-off) - [HR Management](https://help.kobas.co.uk/teams?hsLang=en#hr-management) - [Rota Scheduling](https://help.kobas.co.uk/teams?hsLang=en#rota-scheduling) - [Recruitment](https://help.kobas.co.uk/teams?hsLang=en#recruitment) - [Insights](https://help.kobas.co.uk/insights?hsLang=en#main-content) - [Report Engine](https://help.kobas.co.uk/insights?hsLang=en#report-engine) - [Kobas Cloud Reporting](https://help.kobas.co.uk/insights?hsLang=en#kobas-cloud-reporting) - [Reporting explored](https://help.kobas.co.uk/insights?hsLang=en#reporting-explored) - [Integrations](https://help.kobas.co.uk/integrations?hsLang=en#main-content) - [Accounting & Finance](https://help.kobas.co.uk/integrations?hsLang=en#accounting-finance) - [Marketing Integrations](https://help.kobas.co.uk/integrations?hsLang=en#marketing-integrations) - [Payment Services](https://help.kobas.co.uk/integrations?hsLang=en#payment-services) - [HR Management](https://help.kobas.co.uk/integrations?hsLang=en#hr-management) - [Online Ordering and Loyalty](https://help.kobas.co.uk/integrations?hsLang=en#online-ordering-and-loyalty) - [Integrated Systems](https://help.kobas.co.uk/integrations?hsLang=en#integrated-systems) - [Reservation & Booking](https://help.kobas.co.uk/integrations?hsLang=en#reservation-booking) [![kobas-logo-full-colour-1200px-w-72ppi](https://help.kobas.co.uk/hs-fs/hubfs/kobas-logo-full-colour-1200px-w-72ppi.png?width=110&height=27&name=kobas-logo-full-colour-1200px-w-72ppi.png "kobas-logo-full-colour-1200px-w-72ppi")](https://www.kobas.co.uk) Stables 1, Howbery Park, Wallingford, Oxon, United Kingdom, OX10 8BA [mailto:support@kobas.co.uk](mailto:support@kobas.co.uk) Copyright © 2026, Kobas