---
title: Your customer's journey through the CIC
description: Here we explore how your customers can access your services through your Customer Interaction Centre.
---
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1. [Knowledge Base](https://help.kobas.co.uk/?hsLang=en)
2. [Customers](https://help.kobas.co.uk/customers?hsLang=en)
3. [Configuring your Customer App](https://help.kobas.co.uk/customers?hsLang=en#configuring-your-customer-app)
April 28, 2026
# Your customer's journey through the CIC
## Here, we explore how your customers can access your services through your Customer Interaction Centre.
***Who can use this feature:**
🥇Accounts on the Starters as an add-on, on Mains (if this is a chosen included feature) or All You Can Eat as an add-on.
🔐Users with the Integration Settings permission.*
**Jump to:**
- [The Customer Interaction Centre](https://help.kobas.co.uk/cic-journey#cic)
- [Registering a Customer in Kobas](https://help.kobas.co.uk/cic-journey#register)
- [Mobile Ordering: Receipts and Order Status](https://help.kobas.co.uk/cic-journey#receipts)
- [Web addresses](https://help.kobas.co.uk/cic-journey#url)
---
### Customer Interaction Centre
The root web address will take customers to a page to sign in or register. Whilst some features are available as a guest (mobile ordering, reservations and the allergen menu), all of the features work best when registered. After signing in, the customer can navigate the CIC using the menu across the top. This video walks you through the various elements of the CIC.
**Note:** The categories available within Mobile Ordering and the Allergen Identifier area are dictated by the [EPoS Item Category](https://help.kobas.co.uk/lead-types-categories?hsLang=en) settings.
---
### Registering a customer within my Kobas account
- **Cloud**
Navigate to **Customers \> Customers \> New Loyalty Customer,** and you will first be asked to enter an email or phone number. This is to ensure that there is not already a Customer with this information and to avoid duplicates. If there is already a Customer with these details, then you will not be able to create a new one, but you will be prompted with a link to visit their existing profile.
If there are new details, you will then be able to add the rest of the Customer’s details below. This includes a Favourite Venue, as well as any venues that they are interested in, allowing you to segment your Customers by venue and only contact them with relevant offers. You can also mark them with consent to contact, ensuring you are GDPR compliant.
When adding Customers this way, an email asking the Customer to confirm/verify their email address is not automatically sent, so it will need to be sent manually from the customer’s profile once created if you would like this Customer to be able to use Loyalty. Once the Customer has confirmed their email address, any welcome offer vouchers will be assigned.
- **EPoS**
From your EPoS go to **Customers & Codes \> Add Customer**. You can enter the Loyalty Card code (printed on the card or use the QR scanner if QR) and the Customer’s email/mobile. This will automatically send an email to the Customer with a link to CIC where they can finish their account registration, as well as add the points for this transaction to their account.
- **CIC (general)**
A customer can create an account on the CIC on the Register New Account tab. When they enter their First Name and Email Address, they will be taken to another page to enter more details and send an email verification. As soon as they have clicked the link within this email, their account is fully set up. They are not able to log in to their account until the verification link has been clicked.
- **CIC (Online Order or Gift Cards)**
If a Customer makes an online order through the CIC and proceeds to the Checkout/Review section, they have the option to log in to an existing Customer account, register for a new one or checkout as a guest. If they choose to register for an account, they will be sent an email with a code inside that they must enter. This verifies the account automatically, regardless of whether they go ahead with the order.
- **Reservation**
When Reservation is created, either on Cloud, Customer App, EPoS or an integrated reservation partner, the booker is automatically created as a Customer with a profile. When a customer is created this way, no email verification link is sent, but this can be sent manually from their profile.
- **WiFi Login**
If you have set up an Integration with one of our WiFi provider partners, Kobas will automatically create a Customer profile when someone logs in to your customer WiFi.
---
### Mobile Ordering: Receipts & Order Status
The customer will receive an email confirming their order, similar to this:
On their device, the order status will also be displayed as follows:
**Note:** This image is from a multi-venue ordering set-up whereby you can see the order status for each part of the order.
**The CIC uses the following statuses:**
- Order Confirmation, Order confirmed, Rejected, Preparation, Ready & Dispatched. Check [here](https://help.kobas.co.uk/online-ordering?hsLang=en#flow) to see how that matches EPoS and KDS order status.
#### Other features:
- **Saved Cards** - when your customers tick the "save card details" checkbox, the details are securely stored by Stripe, our payment provider. This allows quicker checkout for food and drink.
- **Order Ahead** - when ordering for collection and delivery, your customers can order later on in the same day (depending on your settings in Cloud).
- **Apple Pay** - Apple Pay is enabled for all of our clients using Mobile Ordering via Stripe Secure Connect. This feature is only available when accessing the CIC through the Safari browser on an iOS device.
---
### Direct access URL's (web addresses)
Some elements of the CIC are accessible without being logged in:
- Allergen menu - [http://customers.kobas.co.uk/home/allergens](https://demo-cic.kobas.co.uk/home/allergens)
- Online ordering - [http://customers.kobas.co.uk/order](https://demo-cic.kobas.co.uk/order)
- Reservations - [http://customers.kobas.co.uk/reservations](https://demo-cic.kobas.co.uk/reservations)
- Gift Cards - [http://customers.kobas.co.uk/gifts](https://demo-cic.kobas.co.uk/gifts)
- More specific URL's can be used to take customers to specific parts of the ordering system. If you would like to create specific links or a QR code that can be used on tables.
*where .kobas.co.uk is substituted for your company's website domain.*
- [Updates and Help](https://help.kobas.co.uk/updates-and-help?hsLang=en#main-content)
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- [Stock Management: Recipe Set up](https://help.kobas.co.uk/operations?hsLang=en#stock-management-recipe-set-up)
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- [Customers](https://help.kobas.co.uk/customers?hsLang=en#main-content)
- [Configuring your Customer App](https://help.kobas.co.uk/customers?hsLang=en#configuring-your-customer-app)
- [Gift Cards and Loyalty Campaigns](https://help.kobas.co.uk/customers?hsLang=en#gift-cards-and-loyalty-campaigns)
- [Order & Pay App (to table, delivery & collection)](https://help.kobas.co.uk/customers?hsLang=en#order-pay-app-to-table-delivery-collection)
- [Customer Database (CRM) & Loyalty](https://help.kobas.co.uk/customers?hsLang=en#customer-database-crm-loyalty)
- [Reservations](https://help.kobas.co.uk/customers?hsLang=en#reservations)
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- [Online Ordering and Loyalty](https://help.kobas.co.uk/integrations?hsLang=en#online-ordering-and-loyalty)
- [Integrated Systems](https://help.kobas.co.uk/integrations?hsLang=en#integrated-systems)
- [Reservation & Booking](https://help.kobas.co.uk/integrations?hsLang=en#reservation-booking)
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