--- title: Changing the venue network configuration description: This article explores the issues with and actions when you change your venue network configuration or provider. --- [Skip to content](https://help.kobas.co.uk/changing-network#main-content) English Show submenu for translations [More support](https://help.kobas.co.uk/kb-tickets/new?hsLang=en) [![kobas-logo-inverted-1200px-w-72ppi](https://help.kobas.co.uk/hs-fs/hubfs/kobas-logo-inverted-1200px-w-72ppi.png?width=140&height=34&name=kobas-logo-inverted-1200px-w-72ppi.png)](https://help.kobas.co.uk/?hsLang=en) - Top Articles Show submenu for Top Articles - [šŸ–Øļø Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [šŸ’» Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [šŸ“±MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [šŸŒ Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) Open main navigation Close main navigation - Top Articles Show submenu for Top Articles - [šŸ–Øļø Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [šŸ’» Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [šŸ“±MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [šŸŒ Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) - English Show submenu for translations - [More support](https://help.kobas.co.uk/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.kobas.co.uk/?hsLang=en) 2. [Hardware](https://help.kobas.co.uk/hardware?hsLang=en) 3. [Network](https://help.kobas.co.uk/hardware?hsLang=en#network) April 15, 2025 # Changing the venue network configuration ## This article explores the issues with and actions when you change your venue network configuration or provider. #### **Jump to:** - [Introduction](https://help.kobas.co.uk/changing-network#intro) - [Before you remove the current router](https://help.kobas.co.uk/changing-network#before) - [Once you have your new router](https://help.kobas.co.uk/changing-network#new) - [Tablets](https://help.kobas.co.uk/changing-network#tablets) - [Troubleshooting](https://help.kobas.co.uk/changing-network#troubleshooting) --- ### Introduction Kobas makes use of various settings on your router to ensure that all your devices can contact each other, and that your server can communicate with the internet. If you are thinking of changing your internet router, you must follow these instructions before removing the old router. Your new router must be set with the same details as your old router, so we must first gather that data, then update the new router once itā€™s in place. --- ### Before you remove the current router First, we need to establish what your current routerā€™s IP address is ā€“ follow these instructions on a laptop while you are still connected to the existing router: #### **On Windows:** - Press Win + R - A run prompt should open in the bottom left - Type cmd into the input and press enter - A command prompt will open - Type the following into the command prompt and click enter > ipconfig | findstr /i "Gateway" - Your Default gateway, probably something like 192.168.0.1, will be shown. Make a note of this IP address. Ā  #### **On MacOS:** - Open the OSX Terminal: Finder \> Applications \> Utilities \> Terminal / Or you can press cmd+space and type terminal - Type the following command and press enter. > netstat -nr | grep default - Your router's default IP will be shown, probably something like 192.168.0.1. Make a note of this IP address. Ā  Now we have the current routerā€™s IP address, we can use it to access the router settings. Type the address into the search bar in your browser, and log in to the router portal. You will need a username and password for this, which is usually printed on the router. If you donā€™t have these details, try Googling ā€œ\[network provider\] default username and passwordā€, or contact your network provider. Once you are logged in, navigate to the LAN settings (often under Advanced Settings) and make a note of the DHCP Starting IP Address and Ending IP Address. --- ### Once you have connected the new router You must now set the new router to the same IP address as the old one. You can usually find the new routerā€™s IP printed on a sticker somewhere on it. You will also need the Username and Password for the router ā€“ if this is not printed then you can contact your network provider for these credentials. ![](https://help.kobas.co.uk/hs-fs/hubfs/image-png-Apr-15-2025-11-46-05-6540-PM.png?width=655&height=368&name=image-png-Apr-15-2025-11-46-05-6540-PM.png) On a laptop connected to the new routerā€™s network, type this IP address into the search bar on your browser. You can now log in with the username and password, and find the LAN settings. These are often listed under Advanced Settings. Change the IP Address to the same IP as your previous router. ![](https://help.kobas.co.uk/hs-fs/hubfs/image-png-Apr-15-2025-11-45-59-7274-PM.png?width=771&height=294&name=image-png-Apr-15-2025-11-45-59-7274-PM.png) In the DHCP settings, add the same Starting and Ending IP address as your previous router. --- ### iPads and other tablets These devices sometimes save their previous network details and donā€™t update automatically. If your tablets are not working following a network change, follow these instructions: - Delete any homepage links to the Kobas EPoS or Kobas KDS webapps - Go to Network Settings and press Reset - Connect to the new routerā€™s network - Follow the instructions in our articles for setting up a new device as [EPoS](https://help.kobas.co.uk/mpos?hsLang=en) or [KDS](https://help.kobas.co.uk/mkds?hsLang=en). --- --- ### Troubleshooting If your devices are still not working, contact your network provider or IT team to ensure that the following ports are open: | **DNS** | 53 | TCP + UDP | DNS | | --- | --- | --- | --- | | **HTTP** | 80 | TCP | Traditional web requests | | **NTP** | 123 | UDP | Time servers | | **HTTPS** | 443 | TCP | Secure web requests | | **VPN** | 1194 | UDP | VPN connection for patches and remote administration | Ā  After following these instructions, if you are still having trouble getting your Kobas EPoS system up and running, please contact [support@kobas.co.uk](mailto:support@kobas.co.uk). Ā  - [Updates and Help](https://help.kobas.co.uk/updates-and-help?hsLang=en#main-content) - [Hospitality tips and advice](https://help.kobas.co.uk/updates-and-help?hsLang=en#hospitality-tips-and-advice) - [Updates](https://help.kobas.co.uk/updates-and-help?hsLang=en#updates) - [Troubleshooting](https://help.kobas.co.uk/updates-and-help?hsLang=en#troubleshooting) - [Professional Services](https://help.kobas.co.uk/professional-services?hsLang=en#main-content) - [Kobas Online Learning](https://help.kobas.co.uk/professional-services?hsLang=en#kobas-online-learning) - [Onboarding](https://help.kobas.co.uk/professional-services?hsLang=en#onboarding) - [Food Halls & Vendors](https://help.kobas.co.uk/professional-services?hsLang=en#food-halls-vendors) - [Configuring Your Account](https://help.kobas.co.uk/professional-services?hsLang=en#configuring-your-account) - [Kobas: Complete Hospitality Management](https://help.kobas.co.uk/professional-services?hsLang=en#kobas-complete-hospitality-management) - [Hardware](https://help.kobas.co.uk/hardware?hsLang=en#main-content) - [Tills](https://help.kobas.co.uk/hardware?hsLang=en#tills) - [Card Machines](https://help.kobas.co.uk/hardware?hsLang=en#card-machines) - [Network](https://help.kobas.co.uk/hardware?hsLang=en#network) - [Printers](https://help.kobas.co.uk/hardware?hsLang=en#printers) - [In-Venue](https://help.kobas.co.uk/in-venue?hsLang=en#main-content) - [EPoS Basics](https://help.kobas.co.uk/in-venue?hsLang=en#epos-basics) - [Kobas Payments](https://help.kobas.co.uk/in-venue?hsLang=en#kobas-payments) - [Discounts, Promotions and Availability](https://help.kobas.co.uk/in-venue?hsLang=en#discounts-promotions-and-availability) - [EPoS Advanced](https://help.kobas.co.uk/in-venue?hsLang=en#epos-advanced) - [MPoS & VEPoS](https://help.kobas.co.uk/in-venue?hsLang=en#mpos-vepos) - [Kobas Display System](https://help.kobas.co.uk/in-venue?hsLang=en#kobas-display-system) - [Operations](https://help.kobas.co.uk/operations?hsLang=en#main-content) - [Compliance & Task Management](https://help.kobas.co.uk/operations?hsLang=en#compliance-task-management) - [Stock Management: Recipe Set up](https://help.kobas.co.uk/operations?hsLang=en#stock-management-recipe-set-up) - [Stock Management: Deliveries & Usage](https://help.kobas.co.uk/operations?hsLang=en#stock-management-deliveries-usage) - [Stock Management: Counting & Analysis](https://help.kobas.co.uk/operations?hsLang=en#stock-management-counting-analysis) - [Customers](https://help.kobas.co.uk/customers?hsLang=en#main-content) - [Configuring your Customer App](https://help.kobas.co.uk/customers?hsLang=en#configuring-your-customer-app) - [Gift Cards and Loyalty Campaigns](https://help.kobas.co.uk/customers?hsLang=en#gift-cards-and-loyalty-campaigns) - [Order & Pay App (to table, delivery & collection)](https://help.kobas.co.uk/customers?hsLang=en#order-pay-app-to-table-delivery-collection) - [Customer Database (CRM) & Loyalty](https://help.kobas.co.uk/customers?hsLang=en#customer-database-crm-loyalty) - [Reservations](https://help.kobas.co.uk/customers?hsLang=en#reservations) - [Teams](https://help.kobas.co.uk/teams?hsLang=en#main-content) - [Holidays & Time Off](https://help.kobas.co.uk/teams?hsLang=en#holidays-time-off) - [HR Management](https://help.kobas.co.uk/teams?hsLang=en#hr-management) - [Rota Scheduling](https://help.kobas.co.uk/teams?hsLang=en#rota-scheduling) - [Recruitment](https://help.kobas.co.uk/teams?hsLang=en#recruitment) - [Insights](https://help.kobas.co.uk/insights?hsLang=en#main-content) - [Report Engine](https://help.kobas.co.uk/insights?hsLang=en#report-engine) - [Kobas Cloud Reporting](https://help.kobas.co.uk/insights?hsLang=en#kobas-cloud-reporting) - [Reporting explored](https://help.kobas.co.uk/insights?hsLang=en#reporting-explored) - [Integrations](https://help.kobas.co.uk/integrations?hsLang=en#main-content) - [Accounting & Finance](https://help.kobas.co.uk/integrations?hsLang=en#accounting-finance) - [Marketing Integrations](https://help.kobas.co.uk/integrations?hsLang=en#marketing-integrations) - [Payment Services](https://help.kobas.co.uk/integrations?hsLang=en#payment-services) - [HR Management](https://help.kobas.co.uk/integrations?hsLang=en#hr-management) - [Online Ordering and Loyalty](https://help.kobas.co.uk/integrations?hsLang=en#online-ordering-and-loyalty) - [Integrated Systems](https://help.kobas.co.uk/integrations?hsLang=en#integrated-systems) - [Reservation & Booking](https://help.kobas.co.uk/integrations?hsLang=en#reservation-booking) [![kobas-logo-full-colour-1200px-w-72ppi](https://help.kobas.co.uk/hs-fs/hubfs/kobas-logo-full-colour-1200px-w-72ppi.png?width=110&height=27&name=kobas-logo-full-colour-1200px-w-72ppi.png "kobas-logo-full-colour-1200px-w-72ppi")](https://www.kobas.co.uk) Stables 1, Howbery Park, Wallingford, Oxon, United Kingdom, OX10 8BA [mailto:support@kobas.co.uk](mailto:support@kobas.co.uk) Copyright Ā© 2026, Kobas