Changing the venue network configuration

This article explores the issues with and actions when you change your venue network configuration or provider.

Last updated 28 Feb 2022

Jump to:

• Introduction
• Establish the router IP address
• Common complications
• How to change your Router's IP

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Introduction

Changing your network setup can be quite a hassle at times, however, once there aren't any drastic changes Kobas should work as normal but let's dive into the details. Before any network changes are made we'll need to know the current router's IP.

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Establishing the router IP address

Windows

• Press Win + R

• A run prompt should open in the bottom left

• Type cmd into the input and press enter

• A command prompt will open

• Type the following into the command prompt and click enter

ipconfig | findstr /i "Gateway"

• Your Default gateway, probably something like 192.168.0.1, will show

 

MacOS

• Open the OSX Terminal: Finder > Applications > Utilities > Terminal

Or you can press cmd+space and type terminal    

• Type the following command and press enter. 

netstat -nr | grep default     

• Your router's default IP will be shown

 

You can find out through your Internet Service Provider help pages about setting your new router's IP address as it's quite a common and easy procedure.

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Common complications

So you've set the new router's IP to be the same as the old IP but the Kobas devices still aren't working, this would more than likely be due to a firewall issue or added security measures in the new setup. You'll need to liaise with your network team or internal IT department/contact to check that the below ports are open as Kobas requires them to function.

DNS	53	TCP + UDP	DNS
HTTP	80	TCP	Traditional web requests
NTP	123	UDP	Time servers
HTTPS	443	TCP	Secure web requests
VPN	1194	UDP	VPN connection for patches and remote administration

How to change your Router's IP

If you require to change your Router's IP for Virgin Media & BT Business. If your router model or service provider isn't listed below a quick Google search should find the information.

Virgin Media: https://www.virginmedia.com/help/virgin-media-configure-advanced-settings-on-your-hub

BT Business: https://btbusiness.custhelp.com/app/answers/detail/a_id/10627/~/how-do-i-change-my-bt-business-hub-to-use-a-different-local-ip-range-%28e.g.