This article explains how to integrate your Lane 3000 or Move 3500 terminal provided by Payment Sense, Global Pay or World Pay; or your Move 5000 provided by Global Pay or World Pay
Last updated 08 May 2024
Jump to:
- Introduction
- Information required from your payment provider
- Terminal Settings
- Kobas settings
- Taking 'Stand Alone' payments
Introduction
This integration works by sending the information between Kobas and the terminal using your local network connection.
Top Tip: Did you know that you can still process transactions as "Cardholder Not Present" (CNP) when using your integration? Once the payment has been sent to the card machine, you can then press the menu button (three dots on the Dojo terminal top corner), and choose CNP.
Information required from your payment provider
Before you can integrate your terminals on Kobas Cloud, you will need to contact your payment provider to let them know you are setting up this integration, and ask for:
- The terminal to be put onto the "Kobas IP Chain".
| Payment Sense | Global Payments | World Pay |
| 0800 103 2959 | 0345 702 3344 | 0800 289 666 |
Terminal settings
From the ready screen:
- Menu > Menu > Supervisor > Config > Menu > Till IP
- Input your Kobas Server IP address (you can contact the Support Help Desk for this)
- Port Number: 26001 (starting at 26001 and then increasing by one for each additional Card Machine so 26002, 26003 etc.)
- Once the settings are set on the Card Machine you will need to restart the Card Machine's and add them in Kobas Cloud (see below).
Note: The first transaction may take up to 20 seconds to display on the Card Machine.
Kobas settings
To set up a new integrated terminal go to Administration > Venue Settings > Settings and choose the PDQs tab.
Click on New PDQ, enter a name for the PDQ and the port number that particular PDQ was set to.
Assign your terminal a name, and select the make and model from the dropdown.
Next, you’ll need to assign your PDQ terminal to a till by going to the Tills tab.
Choose the till you want to connect, click Edit and scroll down to the PDQs section of the popup.
Select your Card Machine terminal from the dropdown.
Make sure you have also followed any steps needed on your terminal, and have Downloaded Data on your tills.
Top Tip: You can link more than one Card Machine to a till. The staff member will need to choose which Card Machine to use for each payment. They will be identified by the Name given in the settings above. This is a useful feature for iPads.
Your integration is now set up! You can test this by settling an order or tab by card.
Taking 'Stand Alone' payments
When taking a payment on EPoS, pressing Card when the integration is active, will only trigger an integrated payment.
Therefore, you can choose to optionally accept standalone PDQ payments (ie. not processed through the integration) by ticking the relevant box in the Venue Manager.
This will create an Other Payment Type allowing you to record a card payment that wasn't created through the integration.
In your reporting, you will need to add together the Card and PDQ Stand alone lines to get your total card figure.