Do you keep getting logged out or is Cloud not working as you expect? The issue in these situations is often to do with your web browser.
Last updated 9 Jan 2022
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Introduction
Kobas Cloud is a secure web-based application, meaning this can be accessed on any internet-enabled device. This gives you complete flexibility to access your business from anywhere. It does however mean that the functions of the browser and your internet connection can impact your experience of using Kobas. This article explores some of the most common actions you can take in relation to your browser, in order to improve your experience of Kobas.
Cookies
Once you’ve entered your username and password to log in to Kobas, we use cookies to keep track of who you are. Every time you move to a new Kobas page, your web browser sends us the cookie, and as a result, we know you’re logged in and so we serve you the secure page you’ve requested.
Sometimes for a variety of reasons, we lose track of you, and the result is that every time you click a link, you’re shown the login screen. We’re aware that this is very frustrating! There are however a few things you can do to get things going again.
Before you start to fix things…
It’s really important that you close all Kobas windows and tabs before continuing on to try to repair things. Like most modern web applications, Kobas has a constant stream of communication between our servers and your web browser the whole time you are using our site, and this data exchange can hamper your attempts to start over. Once that’s done, it’s time to check a few other things.
Is your computer clock correct?
If your computer time and date aren’t set correctly you may find you’ve got what’s known as a stale cookie (we’re serious!). Check that both the time and the date are right. If your computer clock was more than a few minutes adrift, this may well rectify the problem.
Clear your cache and cookies
The vast majority of web browsers have a privacy panel that can be accessed with the shortcut Ctrl-Shift-Delete on a PC or Command-Shift-Delete on a Mac. Try this triple key combo and either clear all cookies, or drill down to the cookies associated with kobas.co.uk and delete those.
Whilst we can't be responsible for the content of external websites, there are several, like this one, that explain how to do this in-depth for different browsers.
Try a different browser
If all else fails, you could try a different browser. On a Mac, try Chrome or Safari. On a PC, try Firefox, Chrome or if you must, Internet Explorer. Different browsers store their cookies in different places, so you’ll almost always find a different browser that works just fine.
Get in touch
If all the above tips fail, please do contact our Support Help Desk which may be able to help you further. Once we’ve established you’ve tried everything else listed on this page, we’ll be keen to know more about when you last were able to use the system successfully and what has changed since then.