--- title: Kobas In-Venue Basics description: This article takes a look at what was installed in your venue, and how to look after the equipment in your venue and where best to seek assistance. --- [Skip to content](https://help.kobas.co.uk/basics#main-content) English Show submenu for translations [More support](https://help.kobas.co.uk/kb-tickets/new?hsLang=en) [![kobas-logo-inverted-1200px-w-72ppi](https://help.kobas.co.uk/hs-fs/hubfs/kobas-logo-inverted-1200px-w-72ppi.png?width=140&height=34&name=kobas-logo-inverted-1200px-w-72ppi.png)](https://help.kobas.co.uk/?hsLang=en) - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) Open main navigation Close main navigation - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) - English Show submenu for translations - [More support](https://help.kobas.co.uk/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.kobas.co.uk/?hsLang=en) 2. [Professional Services](https://help.kobas.co.uk/professional-services?hsLang=en) 3. [Onboarding](https://help.kobas.co.uk/professional-services?hsLang=en#onboarding) December 31, 2025 # Kobas In-Venue Basics ## This article takes a look at what was installed in your venue, and how to look after the equipment in your venue.   #### Jump to: - [Introduction](https://help.kobas.co.uk/basics#intro) - [How does Kobas work?](https://help.kobas.co.uk/basics#how) - [Kobas in-venue top tips](https://help.kobas.co.uk/basics#tips) - [Where do I go for support?](https://help.kobas.co.uk/basics#support) - [Kobas Policy](https://help.kobas.co.uk/basics#policy) --- ### Introduction Welcome to the Kobas Community! Here at Kobas, we understand our responsibility to provide a rock-solid venue till system and Cloud-based hospitality business management platforms. We strive to find a balance between ensuring your tills work even if your internet is down and giving you the ability to manage your business from anywhere in the cloud. If your internet is down, it will send the information to the cloud when it reconnects.  **Top Tip:** This information is available as a [**Handout**](https://help.kobas.co.uk/hubfs/Kobas%20LIB%20sheets.pdf?hsLang=en) which you can print for each of your venues. --- ### How does Kobas work? ![](https://help.kobas.co.uk/hubfs/image-png-Aug-22-2023-08-16-21-7710-PM.png) | ![](https://help.kobas.co.uk/hubfs/image-png-Aug-22-2023-08-20-32-1386-PM.png) | Kobas is responsible for the software on these devices and will support configuration, troubleshooting and managing warranty. You own the device. | | --- | --- | | ![](https://help.kobas.co.uk/hubfs/image-png-Aug-22-2023-08-21-40-7799-PM.png) | These devices are owned by you and your responsibility. Kobas will only be able to provide standard troubleshooting advice. | | ![](https://help.kobas.co.uk/hubfs/image-png-Aug-22-2023-08-25-14-7224-PM.png) | Wifi Connections, which are dependent on your wireless routers and access points. | | ![](https://help.kobas.co.uk/hubfs/image-png-Aug-22-2023-08-24-48-7024-PM.png) | These lines represent wired Ethernet connections and are your responsibility. | | ![](https://help.kobas.co.uk/hubfs/image-png-Aug-22-2023-08-26-23-1225-PM.png) | Your Local Area Network (LAN). Your Kobas hardware can function without the internet, as long there is power and connection to the server on the LAN. | | **P** | Printers | | **U** | Uninterruptible Power Supply (UPS) |   --- ### Kobas in-venue top tips | ![](https://help.kobas.co.uk/hubfs/image-png-Aug-22-2023-08-30-33-5021-PM.png) | **Never turn off your EPoS server** This is either your server till, or the server computer. You need it on at all times in order to trade, and it may receive a software update at any time. | | --- | --- | | ![](https://help.kobas.co.uk/hubfs/image-png-Aug-22-2023-08-30-50-9756-PM.png) | **Keep your EPoS server connected to the internet at all times** Your EPoS server needs to be online to communicate to Kobas Cloud and to receive critical updates from time to time. | | ![](https://help.kobas.co.uk/hubfs/image-png-Aug-22-2023-08-31-03-3691-PM.png) | **Only use your fingers on your touchscreen tills** Using hard implements such as cards or utensils can damage the screens and stop them from functioning. | | ![](https://help.kobas.co.uk/hubfs/image-png-Aug-22-2023-08-31-22-3652-PM.png) | **Contact us before you move hardware or make changes to your network** Hardware configuration may become invalid if changes are made and this can stop equipment from functioning correctly | | ![](https://help.kobas.co.uk/hubfs/image-png-Aug-22-2023-08-31-46-7533-PM.png) | **Your In-Venue network is separate to the Kobas system** Any network issues or questions should be directed to your internal IT Administrator. | | ![](https://help.kobas.co.uk/hubfs/image-png-Aug-22-2023-08-31-55-9100-PM.png) | **Your PDQs are separate to the Kobas EPoS system** Any issues or questions relating to PDQ terminals themselves should be directed to your PDQ payment provider | | ![](https://help.kobas.co.uk/hubfs/image-png-Aug-22-2023-08-32-17-8295-PM.png) | **Need to change menus or settings?** If menus or settings are changed in Kobas Cloud, a Download Data must be performed on a till for your venue to receive the updates. Visit Admin \> Download Data on any till to do this. |   --- ### Where can I find help? **Top Tip:** Keep up to date with Kobas developments by reading our [**Updates Page**](https://help.kobas.co.uk/updates/2023?hsLang=en), or subscribing to our [**newsletter**](http://www.kobas.co.uk/subscribe/).   | **Who?** | **How?** | **Why?** | | --- | --- | --- | | **Online help guides** | [https://help.kobas.co.uk/](https://help.kobas.co.uk/?hsLang=en) | Lots of issues can be resolved by following our online help guides. | | **Online Help (AI)** | Log in to your Kobas Cloud account and ask your question to the chatbot (Help & Info \> Toggle Chatbot) | Our AI support tool can answer most of your “how-to” questions. | | **Your IT administrator or company** | | Issues with Network (LAN) or Internet connections. | | **Your Line Manager or Kobas Champion** | | Issues relating to configuration, your organisation's policy or user knowledge. | | [**Kobas Support Help Desk**](https://help.kobas.co.uk/contact?hsLang=en) | 020 7633 9449 [support@kobas.co.uk](mailto:support@kobas.co.uk) | Our support team will help you troubleshoot any issues that you may have. |   --- ### Kobas Policy and Documentation - [Privacy Policy](https://www.kobas.co.uk/privacy-policy/) - [Terms & Conditions](https://www.kobas.co.uk/terms-conditions/) - [Service Level Agreement](https://www.kobas.co.uk/service-level-agreement/) - [Disaster Recovery Plan](https://www.kobas.co.uk/disaster-recovery-plan/) - [Updates and Help](https://help.kobas.co.uk/updates-and-help?hsLang=en#main-content) - [Hospitality tips and advice](https://help.kobas.co.uk/updates-and-help?hsLang=en#hospitality-tips-and-advice) - [Updates](https://help.kobas.co.uk/updates-and-help?hsLang=en#updates) - [Troubleshooting](https://help.kobas.co.uk/updates-and-help?hsLang=en#troubleshooting) - [Professional Services](https://help.kobas.co.uk/professional-services?hsLang=en#main-content) - [Kobas Online Learning](https://help.kobas.co.uk/professional-services?hsLang=en#kobas-online-learning) - [Onboarding](https://help.kobas.co.uk/professional-services?hsLang=en#onboarding) - [Food Halls & Vendors](https://help.kobas.co.uk/professional-services?hsLang=en#food-halls-vendors) - [Configuring Your Account](https://help.kobas.co.uk/professional-services?hsLang=en#configuring-your-account) - [Kobas: Complete Hospitality Management](https://help.kobas.co.uk/professional-services?hsLang=en#kobas-complete-hospitality-management) - [Hardware](https://help.kobas.co.uk/hardware?hsLang=en#main-content) - [Tills](https://help.kobas.co.uk/hardware?hsLang=en#tills) - [Card Machines](https://help.kobas.co.uk/hardware?hsLang=en#card-machines) - [Network](https://help.kobas.co.uk/hardware?hsLang=en#network) - [Printers](https://help.kobas.co.uk/hardware?hsLang=en#printers) - [In-Venue](https://help.kobas.co.uk/in-venue?hsLang=en#main-content) - [EPoS Basics](https://help.kobas.co.uk/in-venue?hsLang=en#epos-basics) - [Kobas Payments](https://help.kobas.co.uk/in-venue?hsLang=en#kobas-payments) - [Discounts, Promotions and Availability](https://help.kobas.co.uk/in-venue?hsLang=en#discounts-promotions-and-availability) - [EPoS Advanced](https://help.kobas.co.uk/in-venue?hsLang=en#epos-advanced) - [MPoS & VEPoS](https://help.kobas.co.uk/in-venue?hsLang=en#mpos-vepos) - [Kobas Display System](https://help.kobas.co.uk/in-venue?hsLang=en#kobas-display-system) - [Operations](https://help.kobas.co.uk/operations?hsLang=en#main-content) - [Compliance & Task Management](https://help.kobas.co.uk/operations?hsLang=en#compliance-task-management) - [Stock Management: Recipe Set up](https://help.kobas.co.uk/operations?hsLang=en#stock-management-recipe-set-up) - [Stock Management: Deliveries & Usage](https://help.kobas.co.uk/operations?hsLang=en#stock-management-deliveries-usage) - [Stock Management: Counting & Analysis](https://help.kobas.co.uk/operations?hsLang=en#stock-management-counting-analysis) - [Customers](https://help.kobas.co.uk/customers?hsLang=en#main-content) - [Configuring your Customer App](https://help.kobas.co.uk/customers?hsLang=en#configuring-your-customer-app) - [Gift Cards and Loyalty Campaigns](https://help.kobas.co.uk/customers?hsLang=en#gift-cards-and-loyalty-campaigns) - [Order & Pay App (to table, delivery & collection)](https://help.kobas.co.uk/customers?hsLang=en#order-pay-app-to-table-delivery-collection) - [Customer Database (CRM) & Loyalty](https://help.kobas.co.uk/customers?hsLang=en#customer-database-crm-loyalty) - [Reservations](https://help.kobas.co.uk/customers?hsLang=en#reservations) - [Teams](https://help.kobas.co.uk/teams?hsLang=en#main-content) - [Holidays & Time Off](https://help.kobas.co.uk/teams?hsLang=en#holidays-time-off) - [HR Management](https://help.kobas.co.uk/teams?hsLang=en#hr-management) - [Rota Scheduling](https://help.kobas.co.uk/teams?hsLang=en#rota-scheduling) - [Recruitment](https://help.kobas.co.uk/teams?hsLang=en#recruitment) - [Insights](https://help.kobas.co.uk/insights?hsLang=en#main-content) - [Report Engine](https://help.kobas.co.uk/insights?hsLang=en#report-engine) - [Kobas Cloud Reporting](https://help.kobas.co.uk/insights?hsLang=en#kobas-cloud-reporting) - [Reporting explored](https://help.kobas.co.uk/insights?hsLang=en#reporting-explored) - 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