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A guide to promotions

In Kobas, you can create a range of different promotions to offer great value deals to your customers. Visit EPoS > Discount Manager to set up and manage promotions for all your venues.


Promotions are discounts applied to the individual items on an order. For example ‘20% Off Coffee’. In contrast, Discounts are applied to the entire order, for example ‘£5 Off Your Bill’.

Percentage off certain items – The 25% off desserts deal

Use this when you want to discount a specific item, or set of items, by a defined percentage, eg “20% Off Sparkling Wine.”

This will be applied to all qualifying items on an order/tab. This is the only promotion that will be applied to the prices of Post Item Selection Configuration items.

x items for a set price – The 4 bottled beers for £10 deal

Use this when you have a group of different items to be included in a deal which costs a set price, eg “2 of the Same Cocktail for £8,” or “Any 4 Bottled Beers of Your Choice for £10.”

When selecting this discount, you have the option to choose “All items must be the same.” If this is checked, all the items must be exactly the same; if it is not checked, customers may choose any combination of the eligible items that qualify for the offer.

x for the price of y – The 3 for 2 or BOGOF deal

Use this when you want to offer a number of items in a deal and have their price affect the amount the customer pays, eg “Buy Any 3 pizzas, Get the Fourth Free” or “Buy 2 Beers for the Price of 1.”

On choosing this discount, you can again choose the All Items Must Be the Same option. When it’s checked the item(s) a customer purchases must be the same as the one you get free, when it’s not, customers can choose any eligible items and will get the cheapest one(s) free.

One item from each group for a fixed price – The meal deal

Use this when you want to offer a number of items, each from distinct groups, for a set price, eg “A Starter, Main and Pudding for £10” or “A Coffee and A Pastry for £4”.

The customer must buy one item from each group to qualify.

Other options on promotions

Items to be included in any promotion can be selected individually or by category, in any combination.

Promotion applies even if items are in separate orders on a tab

Check this box if you want your promotion to be applied to eligible items across separate orders within a tab. If you’re offering BOGOF on cocktails, you probably want to insist that both the cocktails are ordered at the same time, so you wouldn’t check this. However if you are offering a main course and a dessert for £10, you would probably want that promotion to be valid so that the main course and dessert can ordered at different times.

Promotion is automatically applied when qualifying items are added to basket/tab

Tick this check box if you want your EPoS to automatically apply your promotion as soon as all criteria is met. If Auto Apply isn’t checked, staff with the “Allow Order Discounting” permission must manually apply the discount in order for it to take effect.

Promotion only applies once per order

Tick this check box if your promotion should only be applied once per order (or once per tab if Span Tabs is checked). This is useful for any offers that might contain the small-print “only one per customer.”

Offer can only be applied after scanning a qualifying loyalty card

Loyalty Voucher locked promotions require a loyalty account to be identified, before a promotion can be applied. To do this, customers can use a their loyalty card, QR code, or any RFID card they have associated with their account. This is especially useful if you want to offer promotions based on customers accruing loyalty points. Once this option has been checked, you can select a number of weeks after which the voucher will expire. This time starts from the moment the voucher is assigned to the customer.

A note about Post Item Selection Configuration

For promotions, with the exception of “percentage off certain items,” any post item selection configuration choices that carry and extra cost, will be charged as such. For discounts however, the money off will be applied to the price of any post item configuration options.