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Knowledge Base
  • Go to Kobas Cloud
  • Need more help? Contact Support
  • Go to Customer Portal
  • Sign in
Customers
  • Updates and Help
    • Updates
    • Troubleshooting
    • Hospitality tips and advice
  • Professional Services
    • Kobas: Complete Hospitality Management
    • Onboarding
    • Kobas online learning
    • Configuring your account
    • Food Hall clients and traders
  • Hardware
    • Tills
    • Printers
    • Network
    • Card Machines
  • In-Venue
    • EPoS Basics
    • EPoS Advanced
    • Discount and availability changes
    • MPoS & VEPoS
    • Kobas Display System
  • Operations
    • Compliance & Task Management
    • Stock Management: Recipe Set up
    • Stock Management: Deliveries & Usage
    • Stock Management: Counting & Analysis
  • Customers
    • Configuring your CIC
    • Mobile Ordering (to table, delivery & collection)
    • Customer Database (CRM) & Loyalty
    • Gift Cards and Loyalty Campaigns
    • Reservations
  • Teams
    • Recruitment
    • HR Management
    • Rota & Payroll
    • Holidays & Time Off
  • Insights
    • Kobas Cloud Reporting
    • Report Engine
    • Reporting explored
  • Integrations
    • Payment Services
    • Accounting and finance
    • Reservations and bookings
    • Online ordering and loyalty
    • Team Tools
    • Marketing Integrations
      Back to home
      1. Knowledge Base
      2. Customers
      • Updates and Help
        • Updates
        • Troubleshooting
        • Hospitality tips and advice
      • Professional Services
        • Kobas: Complete Hospitality Management
        • Onboarding
        • Kobas online learning
        • Configuring your account
        • Food Hall clients and traders
      • Hardware
        • Tills
        • Printers
        • Network
        • Card Machines
      • In-Venue
        • EPoS Basics
        • EPoS Advanced
        • Discount and availability changes
        • MPoS & VEPoS
        • Kobas Display System
      • Operations
        • Compliance & Task Management
        • Stock Management: Recipe Set up
        • Stock Management: Deliveries & Usage
        • Stock Management: Counting & Analysis
      • Customers
        • Configuring your CIC
        • Mobile Ordering (to table, delivery & collection)
        • Customer Database (CRM) & Loyalty
        • Gift Cards and Loyalty Campaigns
        • Reservations
      • Teams
        • Recruitment
        • HR Management
        • Rota & Payroll
        • Holidays & Time Off
      • Insights
        • Kobas Cloud Reporting
        • Report Engine
        • Reporting explored
      • Integrations
        • Payment Services
        • Accounting and finance
        • Reservations and bookings
        • Online ordering and loyalty
        • Team Tools
        • Marketing Integrations

      Customers

      Your Kobas Customer Interaction Centre (CIC) allows access information and make purchases. We also cover Loyalty, Reservations and Discounting.

      Configuring your CIC

      • Your customer's journey through the CIC
      • Setting up your Customer portal 📲
      • Customising your company CIC
      • How to optimise your CIC (Images, Descriptions...)

      Mobile Ordering (to table, delivery & collection)

      • Online Ordering for your customers
      • Allergen and nutritional information
      • Customer-facing EPoS Items

      Customer Database (CRM) & Loyalty

      • The Kobas loyalty offering
      • Getting to know your customers
      • Automated birthday offers and emails

      Gift Cards and Loyalty Campaigns

      • Redeeming customer loyalty vouchers
      • Loyalty campaigns
      • Gift Card sale and redemption

      Reservations

      • Kobas Reservations and Deposits
      • Reservations and deposits in Cloud
      • Reservations and deposits on EPoS
      • Reservations and deposits: on the day
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      © 2024 Kobas. All rights reserved.
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      • Go to Kobas Cloud
      • Need more help? Contact Support
      • Go to Customer Portal
      • Sign in