--- title: Kobas Payments: Using a SIM card for backup internet access description: Step-by-step guide on installing and activating your SIM card to enable reliable backup internet connectivity for your Kobas systems. --- [Skip to content](https://help.kobas.co.uk/payments-sim#main-content) English Show submenu for translations [More support](https://help.kobas.co.uk/kb-tickets/new?hsLang=en) [![kobas-logo-inverted-1200px-w-72ppi](https://help.kobas.co.uk/hs-fs/hubfs/kobas-logo-inverted-1200px-w-72ppi.png?width=140&height=34&name=kobas-logo-inverted-1200px-w-72ppi.png)](https://help.kobas.co.uk/?hsLang=en) - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) Open main navigation Close main navigation - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) - English Show submenu for translations - [More support](https://help.kobas.co.uk/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.kobas.co.uk/?hsLang=en) 2. [In-Venue](https://help.kobas.co.uk/in-venue?hsLang=en) 3. [Kobas Payments](https://help.kobas.co.uk/in-venue?hsLang=en#kobas-payments) January 29, 2026 # Kobas Payments: Using a SIM card for backup internet access ## This guide explains how to install and activate your SIM card for backup internet access.   ***Who can use this feature:*** *![:first\_place\_medal:](https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f947@2x.png)Accounts on any plan using Kobas Payments.* **Jump to:** - [Introduction](https://help.kobas.co.uk/payments-sim#intro) - [Delivery](https://help.kobas.co.uk/payments-sim#delivery) - [Install](https://help.kobas.co.uk/payments-sim#install) - [Activate](https://help.kobas.co.uk/payments-sim#activate) --- ### Introduction By default, you will have a SIM card installed on each terminal when it is shipped to you. The device will always try to use Wifi so that you can take integrated payments. However, if your internet goes down, it will failover to the SIM service to allow your business to continue. If however, you chose not to have the cost of a SIM card per device, you can add that later. This guide shows how to install and activate the SIM. ### Delivery You will receive the SIM cards in the post to the venue. ### Install Remove the back cover and battery, and locate the SIM card slot. Insert the SIM card firmly. Reconnect the battery and pop the cover back in place. ![](https://help.kobas.co.uk/hs-fs/hubfs/image-png-Oct-25-2025-04-00-59-7644-PM.png?width=451&height=386&name=image-png-Oct-25-2025-04-00-59-7644-PM.png) ### Activate Go to the standalone app, go to **Menu \> Celluar Settings \> APN** and enter the details from the guide that came with your SIM card. - [Updates and Help](https://help.kobas.co.uk/updates-and-help?hsLang=en#main-content) - [Hospitality tips and advice](https://help.kobas.co.uk/updates-and-help?hsLang=en#hospitality-tips-and-advice) - [Updates](https://help.kobas.co.uk/updates-and-help?hsLang=en#updates) - [Troubleshooting](https://help.kobas.co.uk/updates-and-help?hsLang=en#troubleshooting) - [Professional Services](https://help.kobas.co.uk/professional-services?hsLang=en#main-content) - [Kobas Online Learning](https://help.kobas.co.uk/professional-services?hsLang=en#kobas-online-learning) - [Onboarding](https://help.kobas.co.uk/professional-services?hsLang=en#onboarding) - 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