---
title: "Kobas Payments: Taking payments and making refunds"
description: Learn how to take customer payments and process refunds using Kobas Payments, ensuring smooth, secure, and accurate transactions every time.
---

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January 29, 2026

# Kobas Payments: Taking payments and making refunds

## This guide explores how to take payments and make refunds.

 

***Who can use this feature:***  
*![:first\_place\_medal:](https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f947@2x.png)*Accounts on all plans, that use Kobas Payments.

**Jump to:**

- [Introduction](https://help.kobas.co.uk/payments-refunds#intro)
- [Integrated payments / refunds](https://help.kobas.co.uk/payments-refunds#integrated)
- [Standalone payments](https://help.kobas.co.uk/payments-refunds#standalone-pay)
- [Standalone refunds](https://help.kobas.co.uk/payments-refunds#standalone-refund)
- [Cardholder Not Present payments / refunds](https://help.kobas.co.uk/payments-refunds#cnp)
- [Cashback transactions](https://help.kobas.co.uk/payments-refunds#cashback)

---

### Introduction

Taking payments and performing refunds is the main function of the card machine. This guide will show you the simple steps to complete these actions.

### Integrated payments / refunds

The primary mode of use is through integration with your Kobas EPoS system. Once configured, when you press the "Card" tender button in EPoS, the payment, part-payment or refund you have processed on EPoS, will show on the PDQ device screen.

If you have gratuities enabled, the customer will be asked to add or pass on gratuity. They will then be asked to tap or insert a card. At this stage, you can transfer to a CNP payment if enabled, by a link on the PDQ.

Once completed, with success or decline, both the PDQ and EPoS will confirm this. The EPoS is released, and the PDQ will print receipts if set to do so.

### Standalone payments

To take a payment outside of the integration, you will need to [switch to the standalone app](https://help.kobas.co.uk/payments-apps?hsLang=en).

On this page, you press Payments and enter the User ID and Password if required.

<iframe width="256" height="144.64" src="https://www.youtube.com/embed/gV7Bv5QR6Vs?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen title="axept® Pro PAX A920 Pro. How to process sales. Card present" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

### Standalone refunds

You will again need to be in the standalone app.

<iframe width="256" height="144.64" src="https://www.youtube.com/embed/0grEapWW_lU?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen title="axept® Pro PAX A920 Pro. How to process a refund. Card present" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

### Cardholder Not Present payments / refunds

You can complete the CNP transaction via the integration, see the first section above.

You can also complete it in the standalone app.

<iframe width="256" height="144.64" src="https://www.youtube.com/embed/RjEnPEcUhrA?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen title="axept® Pro PAX A920 Pro. How to process mail and phone orders. Card not present" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

### Cashback transactions

TBC

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