--- title: Receiving a delivery within Kobas description: Receiving the Delivery is a separate action to placing the Order within Kobas. This essentially is a confirmation of what has arrived. We also look at Transfer Fulilfment. --- [Skip to content](https://help.kobas.co.uk/delivery#main-content) English Show submenu for translations [More support](https://help.kobas.co.uk/kb-tickets/new?hsLang=en) [![kobas-logo-inverted-1200px-w-72ppi](https://help.kobas.co.uk/hs-fs/hubfs/kobas-logo-inverted-1200px-w-72ppi.png?width=140&height=34&name=kobas-logo-inverted-1200px-w-72ppi.png)](https://help.kobas.co.uk/?hsLang=en) - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) Open main navigation Close main navigation - Top Articles Show submenu for Top Articles - [🖨️ Printer Issues](https://help.kobas.co.uk/printer-troubleshooting) - [💻 Tills, KDS & UPS Issues](https://help.kobas.co.uk/till-ups) - [📱MPoS (tablet) Issues](https://help.kobas.co.uk/mpos) - [🌐 Network Issues](https://help.kobas.co.uk/network-troubleshooting) - [Log into Kobas Cloud](https://login.kobas.co.uk/) - [Ticket Portal](https://help.kobas.co.uk/tickets) - English Show submenu for translations - [More support](https://help.kobas.co.uk/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.kobas.co.uk/?hsLang=en) 2. [Operations](https://help.kobas.co.uk/operations?hsLang=en) 3. [Stock Management: Deliveries & Usage](https://help.kobas.co.uk/operations?hsLang=en#stock-management-deliveries-usage) April 14, 2026 # Receiving a delivery within Kobas ## Receiving the Delivery is a separate action to placing the Order within Kobas. This essentially is a confirmation of what has arrived. We also look at Transfer Fulilfment. **Who can use this feature:** 🥇Accounts on the **Starters/Mains**  (with "Operations" add on) or **All You Can Eat** plan. 🔐Users with access to **Operations** permissions. **Jump to:** - [What is a Delivery?](https://help.kobas.co.uk/delivery#delivery) - [Receiving a Delivery for an existing Order](https://help.kobas.co.uk/delivery#existing) - [Receiving a Delivery without an existing Order](https://help.kobas.co.uk/delivery#without) - [Transfer fulfillment](https://help.kobas.co.uk/delivery#transfer) - [Notes](https://help.kobas.co.uk/delivery#notes) ![UK](https://help.kobas.co.uk/hs-fs/hubfs/UK.jpg?width=670&height=70&name=UK.jpg) ### **What is a Delivery within the Kobas Stock system?** When your order is delivered, you will need to receive it in Kobas so that Kobas can keep track of your current stock levels. This will also give you the opportunity to note that different items or quantities were delivered than had been ordered. For clarity in relation to Stock Usage figures, the Stock Order does not count as the actual stock figure; the starting point is from Deliveries Received. --- ### Receiving a Delivery for an existing Order To complete this you'll need to go to **Operations \> Orders & Deliveries** and below the filter, you'll see: ![](https://help.kobas.co.uk/hs-fs/hubfs/image-png-Jul-04-2024-01-30-06-6888-PM.png?width=670&height=118&name=image-png-Jul-04-2024-01-30-06-6888-PM.png) Between the From and To columns, the arrow indicates a transfer, and the trolly indicates a delivery. The status will either be Pending or Delivered. Lines that have a Delivered Status will also be greyed out.  When you locate the order required, press **Actions** and go to **Receive Delivery**. This will bring you to the Record New Delivery screen, whereby you can enter totals and the Delivery Note reference (optional) and press **Record Delivery** at the bottom. This will open the Ingredients Delivered box: ![](https://help.kobas.co.uk/hs-fs/hubfs/image-png-Apr-14-2026-02-32-39-5013-PM.png?width=670&height=120&name=image-png-Apr-14-2026-02-32-39-5013-PM.png) *If you have Dormant Ingredients enabled, you may need to press "Show Dormant" to see them all.* Here you can: - **Add** additional ingredients delivered that weren't in the order. - Amend the **Cost** for the one-off delivery if there's a special price. - Mark the line as delivered for **Free**. - Add in the number of **Full Packs** and the number of **Units** delivered. The Pack and Unit sizes are handily displayed next to the ingredient name for ease of reference. When complete, press **Save** at the bottom. --- ### Receiving a delivery without an existing Order Back on the **Operations \> Orders & Deliveries** screen, you will see an option to "receive a delivery from an external supplier without an existing order", and **click here.** **![](https://help.kobas.co.uk/hs-fs/hubfs/image-png-Apr-14-2026-02-35-42-9144-PM.png?width=879&height=255&name=image-png-Apr-14-2026-02-35-42-9144-PM.png)** This will take you to a similar screen as above, and you need to enter the supplier, venue, and date information and you can add the delivery note reference. You will then be in the same **Ingredients Delivered** screen as mentioned in the section above, however, all of the ingredients available from that supplier to that venue will be available. You will need to enter the quantities delivered and press **Save**. **Top Tip:** You can nominate an email address to receive notifications where there is a discrepancy between Order and Delivery in [Kobas System Preferences](https://help.kobas.co.uk/setting-kobas-system-preferences?hsLang=en). --- ### Transfer fulfillment If you go to **Operations \> Orders & Deliveries** you can "Recieve Transfers" in a similar way to Orders as described above. However, another view is to go to **Operations \> Transfers**. In this view, you will see all transfer requests to action. ![](https://help.kobas.co.uk/hs-fs/hubfs/image-png-Jul-04-2024-01-30-46-6209-PM.png?width=670&height=150&name=image-png-Jul-04-2024-01-30-46-6209-PM.png) Similarly to above, locate the relevant transfer, press **Recieve transfer**. You will be taken through a process as follows: 1. **Request Transfer** - this is the initial action described [here](https://help.kobas.co.uk/create-a-new-order?hsLang=en) to request the stock. 2. **Process Transfer** - this is the stage where the request is with the second venue, who will then progress. 3. **Dispatch Transfer** - this is where the second venue will record what they are dispatching to the first venue. *If there is a discrepancy between the Request and Dispatch, this isn't a concern as no stock is lost, it may simply be that the second venue doesn't have enough stock to spare.* 4. **Receive Transfer** - this is where the first venue record what stock they have actually received. These are all logged by locating the transfer and progressing to the next stage. Once the transfer has been **Received** stock levels will be amended. **Top Tip:** There can of course be a discrepancy between the items dispatched and received. These items are written off, in that they aren't expected stock in either venue. You can nominate an email address in [Kobas System Preferences](https://help.kobas.co.uk/setting-kobas-system-preferences?hsLang=en) to receive a notification in this situation.   ### Notes - Email alerts can be configured in [Kobas System Preferences](https://help.kobas.co.uk/setting-kobas-system-preferences?hsLang=en) to send copies of all delivery notes, where an Order-Delivery variance has occurred, or where transfer Dispatched-Received variances have occurred. - Furthermore, you can choose in KSP to have the Area Manager informed of Transfer Requests, and define how many days can pass until a Delivery cannot be amended. Not that there is a [permission level](https://help.kobas.co.uk/setting-staff-user-permission-levels?hsLang=en) that can be added to always allow a certain level of staff members to edit deliveries. - You can delete View and Delete deliveries by going to **Operations \> Orders & Deliveries**, going to **Actions**, and choosing **View** or **Delete**. **Note:** Once a Stock Order has been emailed, it can no longer be deleted. 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