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      Cash Drawer not opening?

      This article provides troubleshooting steps should your Cash Draw suddenly cease to open when required.

      Last updated 12 Jan 2024

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      Introduction

      Occasionally your cash drawer may stop opening for you. This can happen if the till has been in operation for a while without being rebooted or restarted. The good news is, this is very easy and fast to fix. By following the below steps you’ll be back taking cash payments in no time.

      Note: You will need the relevant User Permissions to perform the below task.

      Step 1

      Log in to the till and then select the “Admin” menu from upper right hand corner.

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      Step 2

      Touch the “Exit Till” button and a drop-down menu will appear. From here simply touch Reload Till Application.

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      Step 3

      After the EPoS had reloaded the cash drawer will now work again. You can test it by performing a No Sale.4 (1)

      Happening on more than one till?

      Perform the steps again on all affected tills.